Carla Hattingh

Experience

• 

  South African Post Office

  Jul 2014 - Aug 2014

  NITS Technical Intern
• 

  First Technology

  Sept 2014 - Jun 2018

  • Account Manager

    Oct 2014 - Jun 2018

  • Technical Intern

    Sept 2014 - Oct 2014
• 

  Pinnacle_ICT

  Aug 2018 - Feb 2019

  Managed Accounts Manager
• 

  Nacel

  Mar 2019 - May 2019

  ESL councelor
• 

  Lesedi ICT

  Jul 2019 - Apr 2022

  I ran a team of remote technicians based in the North West and Northern Cape provinces, managed business operations in the Eastern Cape and was responsible for the day to day operations of our Regional Office based in Kimberley.

  • Regional Manager

    Apr 2020 - Apr 2022

  • Call Desk Administrator

    Jul 2019 - Apr 2020
• 

  Hilti South Africa

  May 2022 - Apr 2024

  Account Manager

  I oversaw clients in the mechanical trade and built relationships with these customers to bring across the value proposition of Hilti solutions. I conducted management meetings with key decision makers, understood the financial situation of the customer, resolved complaints and actively supported accounts receivable /collection processes if needed. I Systematically followed-up on opportunities which required multiple interactions with different contacts on the customers side and collaborated proactively with relevant Hilti team members.Achievements:I converted long standing Hilti customers over to our sustainable fleet offering and I independently signed an ON!Track asset management contract with a new Solutions customer. Show less

• 

  Dunzo

  Apr 2024 - now

  Account Manager

  In my role as an account manager, I specialize in cultivating robust client relationships to drive retention and loyalty. Collaborating closely with our team, I ensure that clients receive top-notch service and support, addressing any concerns and enhancing overall satisfaction. With a solid technical background, I provide timely and effective support to resolve issues and streamline processes for our clients. I excel in communicating with both clients and teammates, identifying opportunities for product expansion, and implementing tailored solutions to drive adoption and retention. From onboarding new clients to maintaining ongoing communication and implementing retention strategies, I am dedicated to ensuring our clients' success and satisfaction at every step. Show less