Agcobile Mlakalaka Zibi

Experience

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  Edison Power Group

  Jun 2016 - Aug 2016

  IT Intern

  In-service training

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  Vula Telematix (Pty) Ltd

  Sept 2016 - Apr 2018

  System Administrator and Technical Support

  Network administrator ,server maintenance,web developer and technical support.

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  Digital Communique

  Jan 2017 - Mar 2020

  Co-Founder and COO

  Provides creative, strategic and technical development of screen-based products and services by designing and hosting websites, and creating domains for Small Business Entrepreneurs.

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  YONDER MEDIA

  May 2018 - Feb 2022

  Responsible for handling the development team’s supportsystems, such as attending to support emails, and raising support tickets for developers to action.The Support & Testing Administrator is expected to track and follow up on all support requests,ensuring the smooth flow of tasks and tickets from business to development, and back again.Additionally, coordinating and facilitating testing of returned tickets (including pre-client dry runs), review of the release notes prior to client release while assisting with administrative tasks, documentation, and planning,1. Traffic Administration● Manage the Yonder Support mail account, in acknowledging all inbound requests, andinforming stakeholders of their progress status and eventual completion.● Manage aspects of the ticketing platform, by raising tickets for specific resources, andensuring that no tickets are “lost” or forgotten.● Providing feedback to the PM about ticket statuses.2. Administration● Perform day-to-day administrative tasks on various internal and client platforms, including: ○ Content uploading and administration ○ Document Creation to facilitate testing ○ Creating user manuals and cheat sheets where necessary. ○ Basic reporting ○ Other applicable documentation.3. Testing● Coordinating, facilitating testing of returned tickets, including pre-client dry runs● Review of the release notes prior to client release● Generating and application of cheat sheets to clients, in order to facilitate their own testing● Working in conjunction with the Account Manager to pass along testing, and respond tofeedback from the client about the success of that testing. Show less Responsible for testing software systems, including functional, regression and maintenance testing. Tracking and following up on issues found during testing and following up on the progress of necessary post-development changes. Involved with administrative tasks and assisting in documentation and planning.Software Testing● Ensure that newly developed systems go through thorough the testing process. Acknowledge new testing requests.● Ensuring that testing processes are adhered to and maintained.● Providing feedback to the PM about project testing statuses.● Tested and supported projects that produced USSD, Websites, Mobile Games, WhatsApp bots, and Facebook bots marketing campaigns that won multiple MMA SMARTIES awards in 2019.● Day-to-day administrative tasks on various internal platforms, including: ● Written and verbal communication on testing statuses. ● Assist in the compilation of pre-testing and post-testing documentation. Show less

  • Support & QA Administrator

    Mar 2020 - Feb 2022

  • Software Tester

    May 2018 - Feb 2020
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  Africa Utility Solutions

  Mar 2022 - May 2023

  Senior UAT Tester

  Review design and user documentation, project specifications, and requirements. Write functional test cases and test steps based on product requirements and not limited to testing systems, performing functional and regression testing while performing error analysis and bug reporting.

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  Codehesion

  May 2023 - now

  QA Coordinator
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  Immortal Aroma

  Sept 2023 - now

  Founder

  Immortal Aroma is a fragrance online shop. Our mission is to create fresh, warm, and inviting spaces that allow you to and your visitors to relax, think clearly, and feel uplifted through the power of fragrance. With our perfumes, home & car diffusers, and scented candles; enjoy a refreshing and delightful ambiance wherever you are.