Steven M Evans

Experience

• 

  Technicolor

  Jan 2004 - Sept 2004

  Administration

  Administration/Customer Service/order record management

• 

  Alcatel-Lucent

  Mar 2005 - Sept 2006

  IT Support Technician/Web Development

  Student Placement leading to Graduate PlacementIT OSS

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  Eleckra Mines

  Nov 2006 - Nov 2006

  Gold Prospector

  Short-term contractGold Prospecting, mineral identification and grading.

• 

  Consolidated Minerals

  Dec 2006 - Dec 2006

  Exploration Mine Geologist

  Chromite extraction Open-cast miningSurveying, mapping and reconnaissance

• 

  FESA (Fire & Emergency Services Authority) Western Australia

  Jan 2007 - Mar 2007

  Volunteer FireFighter

  Probational Volunteer Firefighter in rural suburbs of Perth.

• 

  Adecco UK

  Apr 2007 - Oct 2007

  Contingent Worker

  IT Helpdesk/Customer Service/Administration (Security Cleared)- Heddlu Gwent Police, South Wales- Valuation Office Agency (Exec. Agent to Dept. Inland Revenue)- UK Probation Service

• 

  Alcatel-Lucent

  Feb 2008 - Aug 2008

  IT Support Engineer OSS

  End User SupportSupporting Windows (XP)Office 2000/2003McAfee AVRequest/Incident Management (OPS VEGA)Data Backup and RecoveryAdministrationHardware Support (Desktop/Notebook)General IT Support

• 

  Hewlett-Packard

  Aug 2008 - Aug 2012

  Telecom Contracts Management & Service Delivery UK&Ireland (Quality Resource)

  Responsible for ~2000 mobile connections and >500 fixed voice and data services across UK, Ireland, Nordics & Baltics with an annual spend in excess of £2.5m. Manage customer demands and expectations within a ‘best in class’ service environment under tight SLAs whilst building and maintaining strong relations between the customer and their suppliers.Contract Management – negotiation of contracts; reviews and renewalsContract Implementation and AdherenceAccount Management – SPOC for twelve supplier accountsService Requests - Validation, provision and deliveryService Incidents – bound by strict SLAs; 1st/2nd/3rd line support (Siebel Vega/HP SM9)VIP Support both in and out of hours, face to face and remote.Hardware ProcurementStock Level Management - multi-supplier/multi-site/multi-countryInvoice control/ validation and progression to settlementInventory creation and maintenanceTelecom Expense Management - billing analysis, claims, adjustments and escalationsBuild Customer/Vendor RelationsProjects - office opening/closure/consolidation/mass porting and upgrades etcAll of the above governed by ALU Company Policy and Employee Guidelines Show less

• 

  Hemmersbach GmbH & Co. KG

  Sept 2012 - Aug 2015

  VIP Technical Engineer – Telecom Service Delivery

  VIP Gold Support - 1st/2nd/3rd line – mobile services (onsite/dispatch)non-VIP Support - 1st/2nd/3rd line– mobile services (onsite)Fixed Line Telecoms account management and service support UK&IEmployee Global Address Book (UK&I) maintenanceBi-weekly on call OSS duties for local/remote sites at customer premisesAdditionally, as detailed in Telecom Contracts Management & Service Delivery position below:

• 

  Nokia

  Aug 2015 - now

  Customer-facing Project Manager within IP Routing and Transport, Alcatel-Lucent Telecom Ltd UK.

  • Customer Project Business Manager

    Aug 2015 - now

  • Customer Project Manager

    Aug 2015 - Jan 2016