Nik Nasrin Nik Mohd Fauzi

Experience

• 

  Citi

  Apr 2011 - Aug 2012

  Customer Satisfaction Executive

  • Corresponded with inbound calls related to credit cards inquiries and issues.• Became the lead “go-to” person for new reps and particularly on the challenging calls.• Exceeded sales target by maintaining of robust knowledge of inventory and swiftly assessing customer’s need.

• 

  Astro

  Aug 2012 - Dec 2021

  • Cataloged and reinforced the plan for video on demand monthly marketing & promotion.• Ensure all the crucial data required for video on demand packaging & publishing are completed.• Acquired and processed the media received from the Content Providers.• Monitored business strategy and content performances on regular basis to meet company’s goals.• Administered and supervised new teammates. • Directed Live transmissions/streaming programs for Linear & Digital platforms.• Facilitated the paid ads by clients as per scheduled.• Ensure smooth Live presentation and well-educated in Live transmission troubleshoots and recovery process.• Administered and supervised new teammates as well as provide the necessary training.

  • Video On Demand Operations & Publishing

    Mar 2017 - Dec 2021

  • Presentation Director

    Aug 2012 - Feb 2017
• 

  The Walt Disney Company

  Dec 2021 - now

  Assistant Manager, Curation & Planning