Nik Nasrin Nik Mohd Fauzi

Nik Nasrin Nik Mohd Fauzi

Customer Satisfaction Executive

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location of Nik Nasrin Nik Mohd FauziSelangor, Malaysia

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  • Timeline

  • About me

    Assistant Manager, Curation & Planning

  • Education

    • Universiti Teknologi MARA

      2020 - 2022
      Master Mass Communication/Media Studies
    • Universiti Teknologi MARA

      2006 - 2009
      Diploma Diploma in Mass Communications
    • Universiti Teknologi MARA

      2009 - 2011
      Bachelor's degree Radio and Television Broadcasting Technology/Technician 1st Class
  • Experience

    • Citi

      Apr 2011 - Aug 2012
      Customer Satisfaction Executive

      • Corresponded with inbound calls related to credit cards inquiries and issues.• Became the lead “go-to” person for new reps and particularly on the challenging calls.• Exceeded sales target by maintaining of robust knowledge of inventory and swiftly assessing customer’s need.

    • Astro

      Aug 2012 - Dec 2021

      • Cataloged and reinforced the plan for video on demand monthly marketing & promotion.• Ensure all the crucial data required for video on demand packaging & publishing are completed.• Acquired and processed the media received from the Content Providers.• Monitored business strategy and content performances on regular basis to meet company’s goals.• Administered and supervised new teammates. • Directed Live transmissions/streaming programs for Linear & Digital platforms.• Facilitated the paid ads by clients as per scheduled.• Ensure smooth Live presentation and well-educated in Live transmission troubleshoots and recovery process.• Administered and supervised new teammates as well as provide the necessary training.

      • Video On Demand Operations & Publishing

        Mar 2017 - Dec 2021
      • Presentation Director

        Aug 2012 - Feb 2017
    • The Walt Disney Company

      Dec 2021 - now
      Assistant Manager, Curation & Planning
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Nik Nasrin Nik Mohd Fauzi
      Vice Chancellor Awards Universiti Technology MARA Mar 2011 Awarded a Vice Chancellor Award for getting Dean's List Award in every semester.