Savio Pallathil

Experience

• 

  Mphasis

  Feb 2007 - May 2013

  Senior Analyst

  Service Asset and Configuration Management, Procurement Management, Transition Management, Incident and Problem Management.

• 

  Capgemini

  Jun 2013 - Feb 2017

  Senior Consultant

  Service Management Project Management, Problem Management, Incident Management, Service Asset and Configuration Management, Transition Management, Procurement Management.

• 

  WTW

  Feb 2017 - Jan 2025

  Assistant Manager

  Role : Service Management Project Management, Problem Management, Incident Management, Transition Management, Procurement Management. • Managing IT infrastructure projects of variety of sizes.•Lead project meetings, steering committee meetings, project review meetings, change management meetings and ensure project is tracked effectively. •Prepare and control documents such as project schedule, meeting minutes, change management log.•Work on placing orders to the vendors and track procurement effectively; ensure the vendor receives relief for their hardware through our billing team.•Prepare an implementation plan with the help of assigned technical resources and ensure efficient coordination of all the system components.•Work with business units and confirm their feasibility for executing changes pertaining to my projects and gain concurrence on change windows that can be approved through standard change process.•Initiate billing for the installed system components and ensure that the monthly invoices are received by business team and that they accept it for payment.•Perform post implementation review and ensure business and project objective/scope is met basis the identified success criterion.•Perform project closure activities including billing confirmation and tracking of man hours for all involved resources and hand the support over to operations and document lessons learned. Show less