Ajiboye Idowu

Experience

• 

  Unity Bank Plc

  Jan 2010 - Jan 2023

  • Employed analytical skills to identify root causes and provide timely resolutions to resolve customer inquiries regarding KYC documentation, improving customer satisfaction by 15%. • Coordinated bank and nominal reconciliations, ensuring precise ledger balancing and accuracy, increasing efficiency by 20% and adequately preparing for external audits.• Documented daily operations, pinpointing incidents and trends for continual business enhancement, fostering strict compliance monitoring and operational efficiency.• Identified, assessed, managed, and reported financial crime risks, including transactions, sanctions, EDD, screening, and PEP escalations, ensuring timely compliance adherence.• Managed workflow cases and assisted in ad hoc tasks, providing direct client and EDD contact throughout all stages and acting as a principal point of contact, leading to a 15% increase in the accuracy of client risk profiles.• Conducted comprehensive end-to-end financial crime risk assessments on new and existing clients, ensuring thorough evaluation and adherence to regulatory standards. Show less • Executed internal system screening, ensuring swift identification and resolution of potential risks and compliance issues, reducing exposure to high-risk clients by 10%.• Collaborate closely with compliance teams to ensure alignment between customer service operations and regulatory requirements, contributing to seamless KYC processes and customer satisfaction. • Reviewed financial crime red flags flagged by the first line of defence, analysing potential risks and ensuring swift action within established protocols, improving response time by 14%.• Provided recommendations on appropriate actions regarding financial crime issues within the escalation framework, fostering effective risk mitigation strategies and regulatory compliance. • Collaborated with Compliance Manager & MLRO to fortify customer onboarding and transaction monitoring controls, contributing to robust processes and regulatory compliance.• Directed the crafting and execution of compliance risk assessment programs, ensuring alignment with legislation and regulations and monitoring business activities for adherence. Show less • Conducted comprehensive risk assessments on new personal account applications, ensuring strict compliance to KYC regulatory standards for enhanced compliance measures.• Validated customer documentation through cross-referencing with internal and external sources, achieving accuracy and improving stakeholder access to compliance records by 20%.• Demonstrated expertise in identifying high-risk applications, including PEPs and sanction matches, and implementing stringent verification processes to mitigate potential risks.• Analysed trends and detected unusual activities, promptly reporting findings to relevant stakeholders, fostering proactive risk mitigation strategies and achieving a 15% reduction in compliance incidents.• Executed due diligence on customer documentation, leveraging internal and external sources to verify authenticity and integrity, upholding rigorous compliance standards and regulatory requirements.• Implemented daily Horizon Scanning to ensure that Policies, Procedures and Controls remain fit for compliance testing in light of relevant regulatory updates, reducing security incidents by 10%. Show less

  • Branch Compliance Manager

    Jan 2020 - Jan 2023

  • Compliance Analyst

    Jan 2015 - Jan 2020

  • KYC Analyst

    Jan 2010 - Jan 2015
• 

  Teleperformance

  Jan 2023 - now

  Operations Customer Expert

  • Establish and enhance team protocols, ensuring project KYC standards satisfy regulatory, ethical, and other compliance obligations within the UK compliance standards. • Adhere to corporate and regulatory policies, ensuring confidentiality and privacy in handling customer information, resulting in a 20% reduction in security breach frequency. • Investigate and analyse issues, identifying root causes and implementing effective resolution strategies while upholding confidentiality and regulatory compliance. • Advise customers on KYC requirements, fostering understanding and compliance with regulatory standards while delivering courteous and informative service experiences.• Assess customer risk levels, leveraging KYC expertise to identify potential issues and escalate high-risk cases for further review and action, reducing compliance regulatory infractions by 12%• Conduct ad-hoc due diligence checks on payees and entities, ensuring thorough compliance with UK AML regulatory standards and risk mitigation protocols. Show less