Courtney Washington

Experience

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  Conduit Global

  Aug 2016 - Nov 2017

  Customer Service Representative

  • Demonstrated proficiency in navigating and utilizing a diverse range of 3+ computer software systems to provide comprehensive support and assistance to customers regarding their prepaid cell phone service. • Skillfully calculated, processed, and facilitated payment refunds, while conducting detailed research on payment history to ensure accurate resolution. • Employed effective troubleshooting procedures to resolve customer concerns related to cellular device malfunctions

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  Wells Fargo

  Feb 2018 - Sept 2021

  Customer Service Representative 4

  • Leveraged extensive knowledge and problem-solving skills to provide effective guidance and solutions to team members regarding customer financial matters, bank procedures, and escalated complex issues. • Played a pivotal role in facilitating the successful training and onboarding of 100+ new hires while cross training tenured employees to take on more departmental responsibilities.• Skillfully operated a diverse array of 5+ internal databases across multiple computer screens as a part of day-to-day operations delivering a 97% average customer satisfaction score. Show less

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  Aston Carter

  Sept 2021 - Sept 2022

  Human Resources Assistant

  • Effectively managed 200+ medical leave cases a month, by performing documentation review, accurate payroll processing, and return to work processes. • Conducted in-depth call quality audits for a team of 100+ employees and personalized coaching sessions to drive continuous improvement and enhance performance, producing a departmental average quality score of 90%.• Skillfully coordinated and lead cross-functional department team meetings bi-weekly while assisting with standard operating procedural updates. Show less

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  Robin Healthcare

  Mar 2023 - Sept 2023

  Medical Scribe

  • Demonstrated proficiency in managing and safeguarding sensitive and confidential information, specifically patient health records, while utilizing electronic medical record (EMR) systems. • Successfully transcribed orthopedic pain management care notes for 35-50 patient records daily with an 98% accuracy rate, while effectively utilizing medical terminology to accurately assign ICD-10 codes and guarantee precise medical coding.

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  Amazon

  Feb 2024 - now

  Area Manager I

  • Lead and inspire 50-100 associates through hands-on support to consistently achieve daily shift plan goals and operational targets.• Partner with on-site support teams, including Safety, Loss Prevention, Engineering, Quality Assurance, Human Resources, and Transportation to align daily operations with business objectives.• Contribute to shift plan goals by conducting freight research on incoming shipments and collaborating with the transportation team to ensure optimal freight placement at inbound dock doors.Serving as the Vice President of the BEN Affinity Group by leading efforts to plan on-site activities for associate engagement and arranging off-site volunteer events. Show less