Shelby Campher

Experience

• 

  GOMELO

  Jan 2017 - Dec 2019

  Call Center Agent

  Call Centre Agent (Sales and Customer Service)Manage all incoming calls & relaying messages Processing of orders and paymentsHandling customer complaintsFollowing up on customer callsMaking outbound callsUpselling and cross-sellingConducting market researchManaging and updating customer databasesCollecting and reporting on customer feedbackTraining and onboarding new call center agents

• 

  MiRO Distribution

  Jan 2020 - Jun 2024

  Executive Assistant

  Managing Exco’s Calendars, appointments, meetings, and schedulesRequest necessary data from management so that reports can be compiledAttend to phone calls, e-mails, and messages either through first-line response or forwarding as appropriate to Exco memberKeep Exco updated on essential tasks and deadlinesProcess incoming correspondence and process as requiredManage any relevant internal and external queriesLiaise with clients or vendors Maintain an up-to-date, orderly, and logical filing system of documentsManage travel bookings & arrangements for Exco membersAssist Employee Relations Officer with planning and executing staff eventsManage quotations and payments for all staff events.Assist the Finance Head of the Department with various ad-hoc finance-related duties as requestedAssist Warehouse and Operations Management with all Health and Safety checksKeep first aid boxes filled with all required itemsCarry out specific projects and research as requested by ExcoType and compile minutes of meetings, ensure content is accurate, and distribute to relevant partiesCompile employee progress reports and liaise with management.Maintain MiRO policies and procedures on MASEnsure that all policies on MAS have been read and acceptedManage employee timekeepingOversees general office operations and gives reports to managementCounseling any employees struggling in their rolesOversees staff interactions and responds to their queries on office management issuesLiaising with maintenance companies to keep the office safe and ensure its appliances are in good Plans all in-house or off-site activities of the organizationAssist with office layout planning and office moves and with managing and maintaining IT infrastructureIdentify opportunities for process and office management improvementsDelegate tasks to subordinatesControl grounds maintenanceManages filing systems equipment and office supplies and keeps an inventory of orders Show less

• 

  Cowan-Harper-Madikizela

  Mar 2024 - now

  Legal Administrative Assistant