Doug Fletcher

Experience

• 

  Fletcher & Fletcher: Budget Information System

  Oct 2007 - Nov 2015

  Principal

  +Principal Activities- Created outsourced development team which cut operational costs by 50% while doubling labor efficiencies- Financial P&L forecasting+Marketing and Sales- Developed market and business plan to determine the direction of future operations- Maintained business contact lists, called sales leads and created quarterly white papers - Responded to RFPs and provided software demonstrations- Designed improves Sales website and acted as webmaster- Implemented SEO campaign and search page advertisement programs to increase search rankings- Created specialized ads for print and digital marketing efforts- Attended financial officers conferences around the United States+Implementation Services & Technical Support- Gathered specification requirements from clients and translating them into software features- Communicated with project team members concerning tasks, status updates and priorities- Assessed and prioritized implementation specifications in line with the software development plan- Provided customer support by phone and e-mail for client problems+Software Product Manager- Converted Client-Server application to Web-Based application- Operations and Project Manager handling the day-to-day operations of 5 developers on 8 projects- Tracked customer feature/bug requests and translated to a development plan for the developers- Created UI design plan and researched controls to implement more user-friendly functionality- Provided quality assurance testing for all improvements- Incorporates ACE project work ticket management system and generated support ticketsSome projects include:+ City of High Point, NC+ Broward County Sheriff's Office, FL+ Highlands County, FL+ City of Sarasota, FL+ City of Daytona Beach, FL+ City of Concord, NC Show less

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  Questica

  Nov 2015 - May 2023

  Software Consultant, Project Manager & Implementation Specialist

  Implementation Projects include:+Orange County, Florida- Custom Equipment Costing Calculator- Custom Grants Request entry procedure- Integration to 3 external systems- Custom budget process user manual+Metropolitan Water District, CA- Custom Labor Allocation, Vacancy Rate, Overtime Benefit, Taxation Calculator- Custom User Entry web pages- Custom chart of account data hierarchy enforcement- 10+ custom reports- Custom budget process user manual+ City of Seattle, WA: City Budget Office, Parks & Recreation, Human Services Department- Integration w/Legistar document system- Custom chart of account data hierarchy enforcement- 4 custom Reporting Views- 10+ custom reports including the Budget Book- Custom Fund Distribution calculator- 15 Integrations w/PeopleSoft Chartfields- Rollout to 100+ Users- Custom budget process user manual+ California State University System, CA: Chico, Sonoma, Northridge, Bakersfield, California Polytechnic- Custom Student Tuition Fee Revenue Calculator- Integration with PeopleSoft Chartfields including 22 separate tables+ City of Sunnyvale, CA- Custom Inflation Rate calculator- Custom Cafeteria Benefit calculation- Custom Municipal Fee calculator+ University of Washington, WA: Housing and Food Services- Custom student housing bed revenue calculator including vacancy estimates and tax rates + Monroe College, NY- Custom Financial Statement report data model+ Wicomico Public Schools, MD- Chart of account mapping to state ledger for reporting+ Ohio Public Employees Retirement System, OH- Custom monthly budget vs actual comparison review system+ Lafayette Consolidated Government, LA+ Clean Water Services, OR+ Washington County, OR+ Oakland Community College, MI+ City of Forest Park, OH+ City of Powell River, BC Show less

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  Euna Solutions (Formerly GTY Technology)

  Apr 2023 - now

  Consulting Group Manager for Professional Services

  + Team Manager - Manage technical leads for T&M special projects across Technical Solutions and Development - Average of $17K per FTE with over 70% billable utility rate - Handling of all month end team metric processing and analysis to identify shift from month to month - Developing service packages for common client requests - Lead for initial analysis of client technical issues to create price estimates and SOW for future bookings - Organize regular training sessions for ongoing team development around new features and packages - Generate technical and procedural documentation for service delivery to clients by team members+ Create and deliver consulting service packages for the budget application product line: - Building client-focused business cases around taking full advantage of feature usage - Defined implementation plan to analyze and plan for an overhaul of the budget process into software-based solutions for massive enterprise clients - Site review scorecard to assess existing client feature usage - Created new application module to integrate Strategic Plans and Financial Plans - Created implementation process for how to roll out collaborative software usage to 100+ users - Created change management procedures during initial implementation - Defined implementation procedures for ERP changes and Chart of Account changes - Defined the technical review and project management process for upgrades to heavily customized client solutions - Application migrations from on-premises servers to cloud hosted servers+ Cross Team Support - Working with Product on new feature build-out in line with client use cases - Provide internal technical support to Customer Success, Sales and Implementation Show less