Michelle Ampil

Experience

• 

  Healthway Medical

  Sept 2006 - Feb 2008

  Administrative Assistant

  • Handles client concerns, various requests and telephone inquiries thru the company’s customer service hotline. Provide initial solution to clients’ needs if possible and communicate that to the corresponding Account officer for further actions. • Assisted in profiling or acquisition of prospect clients, sent out proposals and conducted presentation of services offered.• Manned booths during conferences, event sponsorship, and community outreach works.• Maintained favorable relationships with existing clientele through arranging regular or adhoc meetings. Show less

• 

  Vogue Concepts

  Sept 2009 - Nov 2017

  Retail Brand Manager

  Brand Manager for:PARFOIS www.parfois.comETAM www.etam.comINVENTORY PLANNING & MANAGEMENTFormulated buying budget for each season, attended collection presentations to carry out product selection and ensure each store has the correct merchandise mix.Monitored and evaluated sales performance and inventory of brand to achieve optimum sales to inventory ratio.Prepared and presented sales reports, inventory analysis and product feedback to management and international brand partners.Closely coordinated with logistics team to ensure that products and specific categories arrive at the right store and at the right time.FINANCIAL MANAGEMENT & PROFITABILITYPerformed pricing studies to increase sales while maintaining market competitiveness.Dealt with local suppliers to ensure projects are within the budget while still maintaining the brand’s international standards.Effectively planned shipment schedules to lower percentage of shipment cost.MARKETING & BRAND POSITIONINGSpear headed media events, brand tie ups and sponsorship, and working within the allocated annual marketing budget.Planned and created yearly marketing activities, seasonal sales and promotions.Worked closely with the Creative Department in creating marketing and promotional materials, making sure that everything follows the brand’s international guidelines.OPERATIONSReliable resource person on creating the company’s operating procedures manual.BUSINESS DEVELOPMENTGrew the business and opened 11 new shops and managed the operations of 16 shops.Prepared research on new locations and presented to brand partners.PEOPLE TRAINING & DEVELOPMENTCoached and trained team members to take on higher position and responsibilities both in the store and in the management of other brands within the company’s network.Conducted training for brand team members and front liners to help them excel in customer service, product knowledge, etc.VISUAL MERCHANDISING Show less

• 

  H&M

  Mar 2018 - Sept 2020

  Visual Merchandiser

  • Responsible for presenting the garments according to guidelines in order to maximize sales.• Responsible for changing and setting up window displays.• Provide excellent direct and indirect customer service on the selling floor, in the fitting room and at the cash point.• Ensure that orders for display materials and supplies are placed in a timely manner. Check the materials arriving to the store in a timely fashion, confirming quantities, and condition.• Responsible for the care and maintenance of display materials and keeping the visual room clean and organized.• Plan and implement all store campaigns and activities together with the store team • Train, coach and give daily feedback to the store staff. Show less

• 

  TD

  Feb 2021 - Jun 2023

  Developed and proposed automation that ensures ticket requests are approved promptly consequently also saving the team 1000+ hours sending manual reminders.• Provisioned, deprovisioned, modified access of business users to 25+ applications (in house & third party/cloud-based) within 1-3 days SLA• Utilized tools such as JIRA, Active Directory, Service Now, ARS• Maintained access control, ensuring users have appropriate access as prescribed by their business roles. Performed regular license/user counts and application access clean up.• Executed monthly and quarterly controls to ensure appropriateness of user activity/access.• Coordinated with internal and external auditors for Audit requests, collected and provided evidences within or ahead specified timeline.• Acted as resource person for testing application upgrades, system or process enhancements, from planning to implementation of new applications to production.• Proposed and developed automations to enhance team efficiency.• Updated/improved/created standard operating procedures documents.• Supported onboarding team by ensuring new teams are prioritized and provided access in time for their training.• Collaborated with the application support team and business team on incident reports. Help identify if issues are access or system error related. Escalated or redirected issues to the correct team as necessary.• Monitored Group Mailbox and ticketing system, coordinated with the team effective distribution of tasks. Responded to access requests and troubleshoot issues within SLA, while also managing direct requests and inquiries thru MS Teams or in-person. • Month-end, Quarter-end, Year-end and project deployment on call support.• Collected data and prepared monthly team report.• Supported users with application set up.Technology used: ServiceNow, Active Directory, ARS, Jira, IDCS, SharePoint, PeopleSoft, SQL Show less

  • Access Management Analyst II

    Feb 2023 - Jun 2023

  • Access Management Officer III

    Feb 2021 - Feb 2023
• 

  TD

  Apr 2024 - Aug 2024

  Operations Officer - Application Access Management
• 

  ATB Financial

  Aug 2024 - now

  Identity Analyst