Renee W.

Experience

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  VW Credit Inc.

  Jan 1997 - Jan 2000

  Funding Representative

  Responsible for working directly with Dealers to help them understand VW Credit Inc policies and programs. Analyzed, verified and funded Lease and Retail customer contracts, approximately 40 per day.Handled 50 dealership calls per day.

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  VW Credit, Inc.

  Jul 2000 - Sept 2002

  Computer Operator

  Create and streamline Operations documentation and procedures. Run Daily/Weekly/Monthly/Year End data and payment processing jobs. Maintained DataGeneral system. Ran Daily/Weekly/Monthly/YearEnd Print jobs for all Company Departments. Work closely with all other I.T. teams and Application Support teams for issue resolution. Worked with multiple 3rd party vendors, including Offsite data storage company.

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  VW Credit Inc

  Sept 2002 - Dec 2005

  Technical Service Specialist

  Providing first level technical support for all employee's Train and onboard new helpdesk employees Write and enhance existing Ad-Hoc Business Objects Help Desk SLA reports Initiate and schedule cross training sessions with all I . T . / I.S . support teams for advanced training in specialty applications for Help Desk Team Creating daily reports , updating weekly and monthly Upper Management SLA reports Writing Procedures , Standards and Polices the Help Desk team uses Coordinating support efforts between multiple IT support teams and locations for customer issue resolution Receives and processes all end - user requests in multiple locations and for all issues an end user encounters Test extensively with UAT testing scripts while implementing the new service desk software Proficient in using the Microsoft Office Suite Show less

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  VW Credit, Inc.

  Dec 2005 - Jun 2007

  Production Application Support Analyst

  Provided primary support contact for Consumer Internet (consumers monitor their loans), LeasePak (primary enterprise application), U.S. and Canadian Dealer Extranet (online application that dealers can submit credit applications) and LoanCenter (credit buying system used to purchase all loans and leases for the company) with a combined 5500 active users, maintaining SLA of 98%.•Facilitated meetings between the business group, production support and development teams for the Consumer Internet that contributed to the stability of the application, and also contributed to HelpDesk first call resolution trainings.•Ran daily SQL queries for Production and Test databases for interface jobs and reporting purposes.•Researched and wrote key documentation for daily tasks, month-end and year-end processing for the LeasePak and Consumer Internet Systems.•Initiated and performed root-cause analysis for common daily issues to supply to the internal Development Team as a bug requiring a permanent fix. Show less

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  FIS

  Jul 2007 - Apr 2011

  Work closely with Clients, Partners and Project Team to translate stakeholder needs and technology directions into clearly defined requirements. The Business Objects environment pulls in data from 33 core systems to provide comprehensive reporting to all clients.Provide Tier 1 support for Client Ticket Triage supporting 220 Clients and three 3rd-party vendors. Research and coordinate resolution for approximately 200 tickets a year meeting a service level agreement level of 90%.Manage and support 30 Weekly Universe Migrations within BusinessObjects and 3000 Bi-Monthly Universe Migrations for clients. Designated as “supervisor authority” to add/delete/change user access levels. Perform internal BusinessObjects user audits for SAS70, ensuring 100% pass for security audits.Provide key support in troubleshooting complex client report and data issues using Report Edge, BusinessObjects Universe and Work Change Request tools. Research and verify client reports are designed correctly, and investigate issues on the databases using BusinessObjects in tandem with PL/SQL, meeting SLA of 90% Act as a subject-matter expert and train team members on new procedures pertaining to migration processes and synchronizing passwords, perform training approx 10 times a year.Provide strategic team leadership between stakeholders, vendors, partners, clients and the Project Managers to determine and document appropriate business and technical functional requirements for product enhancement projects. Show less

  • Programmer Analyst

    May 2010 - Apr 2011

  • Business Analyst Production Support Specialist

    Jul 2007 - Apr 2010
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  NorthShore University HealthSystem

  Apr 2011 - Jul 2016

  Sr. Programmer Analyst
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  ACL Laboratories

  Aug 2016 - Jul 2019

  Sr. Business Analyst
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  Advocate Aurora Health

  Apr 2018 - now

  • Sr. Project Manager

    Jul 2019 - now

  • Project Manager - ACL Laboratories Project Delivery and Information Services

    Apr 2018 - Jul 2019