Lindi Botes

Experience

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  Farmers Trading Company

  Jun 2008 - Feb 2009

  Counter Manager - Lancome

  Managed daily counter operations, driving a 12% increase in sales during tenure.Delivered personalised consultations and product recommendations to build a loyal customer base.Maintained inventory and merchandising standards to optimise the customer experience

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  L'Oréal

  Feb 2009 - Jun 2012

  Beauty Event Specialist and Coach for L'Oreal Luxury Division

  Organised and executed facial and makeup events, showcasing luxury skincare and cosmetics to drive brand awareness and achieve sales targets. Provided counter support and personalised consultations to deliver exceptional customer experiences. Coached new team members on brand standards, product knowledge, and sales techniques, fostering a high-performance environment. Consistently exceeded event sales goals while reinforcing brand identity through engaging and professional interactions.

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  Dermalogica New Zealand (Pristina Holdings)

  Jul 2012 - Apr 2013

  Brand Coach (Trainer and Sales Representative)

  Organised and executed luxury facial and makeup events, driving brand awareness and exceeding sales targets.Provided counter support and personalised consultations, ensuring exceptional customer experiences.Coached team members on brand standards, product knowledge, and sales techniques.

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  Elite International School of Beauty and Sp

  Jul 2013 - Apr 2014

  Tertiary Educator - Beauty Therapy Trainer

  Prepared aspiring beauty professionals for successful careers by delivering comprehensive training in the Beauty Therapy Curriculum.Shared industry knowledge and practical insights to empower students with the technical and interpersonal skills needed for success.Fostered a supportive learning environment that emphasised professionalism and client-centred service.

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  L'Oréal

  Jan 2014 - Feb 2023

  Designed and implemented national training programs for skincare, makeup, and fragrance, increasing beauty advisor performance by 15%.Elevated customer engagement by coaching teams on omnichannel selling and personalised consultation techniques.Trained BAs and KCRs to deliver seamless luxury experiences across in-store, online, and virtual platforms.Developed bespoke facial techniques aligned with brand standards, enhancing client satisfaction and loyalty.Created engaging training content for in-person and virtual delivery, integrating advanced skincare knowledge and sales methodologies. Show less

  • Education Manager Luxe Skincare, Makeup and Fragrance

    Jan 2019 - Feb 2023

  • Kiehls & Yves Saint Laurent Education Manager 2018

    Jan 2018 - Dec 2018

  • Luxe Events and Yves Saint Laurent Education Manager

    Jan 2014 - Dec 2017
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  L’Oréal Dermatological Beauty

  Feb 2023 - now

  Medical Area Manager

  Achieved sales growth across a defined medical territory by exceeding strategic KPIs and fostering trust-based relationships with dermatologists, GPs, and pharmacists.Delivered tailored medical education on dermatological solutions, equipping healthcare professionals to make evidence-based product recommendations.Leveraged market insights to align territory strategies with healthcare professional needs, driving brand advocacy and improving patient outcomes.Represented the brand at key industry events, strengthening relationships with stakeholders and positioning L’Oréal as a leader in dermatology. Show less