Frances Childre

Experience

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  Emory Healthcare

  Jan 1999 - Jan 2003

  Director, Employee Health & Workers' Compensation

  ★ Led operations for occupational health programs for three hospitals and the Emory Clinic, with authority over a team of 15 professionals and support personnel.★ Improved case management strategies for all workers' compensation administration, reducing the cost per claim by 55%. ★ Migrated from an in-house claims administration process to a third-party claims administrator for the University and the healthcare system, improving efficiency, accuracy and timeliness of claims closure. ★ Directed the integration of occupational health services for all employees of Emory Healthcare and Emory University, improving quality and securing cost savings. Show less

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  CHS Health Services

  Jan 2003 - Dec 2014

  Account Manager to Vice-President of Operations

  The merger of CHS Health Services (~100M in revenue) and Take Care Health Systems created Premise Health.Advanced to VP of Operations, following leadership roles as Account Manager>Manager of Client Operations>Senior Director of Operations.★ Supervised 8 Account Managers addressing the onsite healthcare needs of Fortune 500 clients, fostering an environment promoting excellence in patient care, health and wellness, disease management, and occupational health services.★ Ensured the successful launch of new client healthcare sites, providing budget development, infrastructure, staffing, and reporting; created formal nursing protocols to govern all sites.★ Developed strategic plans, in consultation with clients and account management team, to meet financial and utilization targets, manage contract renewals, and staffing aligned with the needs of each new client. Show less

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  Premise Health

  Jan 2015 - Oct 2019

  Associate Vice President of Operations

  ★Broad experience in managing diverse clinic delivery models and successful client management of 24 Fortune 500 clients and 41 sites. ★Drawing on my experience as a clinician and integrating occupational health with primary care, physical therapy, pharmacy, fitness and other lines of service, I served as a credible resource and was trusted to provide leadership to the team as well as training and mentorship to those in the field.★ Responsible for achieving operational efficiency and accountability for a client book of business valued at 50M. Assumed a hands-on role in the launch of onsite healthcare and wellness services for high profile industry leaders in the insurance, financial, manufacturing and media sectors. Show less

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  Evernorth

  Oct 2019 - now

  Director, Clinical Operations & Learning @ Evernorth Workplace Care

  Clinical expert working with matrix partners to drive clinical program strategy development and execution for all products and programs. Created clinical program differentiators, developing the program content, support structure and input into the reporting needed to create a holistic program that could be monitored, measured and scaled for launch for full market readiness. Led Training for both clinical and technical support operations including the Epic EHR, the Cority EHR, clinical compliance programs, Job Aids (SOPs) and policies in support of accreditation preparation. Strategically partnered with the Sr. Medical Director and other cross-functional leadership to develop new and enhanced product solutions by providing clinical programs and outcomes in support of our value proposition & clinical quality. This included:• Workflow development for TytoClinic and the pilot for TytoHome as part of the shift to virtual care.• All virtual health policies and procedures expansion and training and partnered with Marketing for the rollout of the virtual products.• Occupational health expert lead for determining the occupational health software solution as part of the launch of this line of service. Show less