Kashif Saeed

Experience

• 

  AT&T

  Jan 2008 - now

  Professional-App/Prod Support

  Works as a liaison and escalation point for clients and other IT organizations as a subject matter expert across the business and application towers for the business processes they represent; Management, ownership and/or leadership of Critical Business Services (CBS); Proactively utilize tools to analyze E2E Business Transaction Flows across Application Eco-Systems with Business Partners; Business flow Monitoring and Response; Issue Life Cycle Management/Resolution; Root cause analysis and resolution; Partner with COE and Business on Business Case justification; Service Assurance Management, Status and Metrics.Work closely with COE and Development organizations for any defects, upgrades, or enhancements. Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise.Interface closely with 3rd party vendors as needed. Manage application availability issues, CBS ownership, application productivity, end to end business flowthrough, work user issues associated with customer ordering, provisioning, and service assurance, and help to coordinate integrated problem resolution.Oversight of SLAs (Service Level Agreements) and provides input on long range planning. Business Partner liaison and reporting. Participate in the established ITO Problem Management process. Show less