Ryan Yeo

Experience

• 

  Resorts World Sentosa

  Dec 2016 - Feb 2020

  Retail Sales Associate

  • Management of retail cashier POS system• Management of retail stocks replenishment, packing and delivery • Provided customer assistance on store products and park enquiries within RWS - USS and SEAA• Promoted and upsold retail merchandise - accumulating the highest amount of sales of over $10,000 in December 2018• Assisted store managers and team leads in teaching SOP to new employees

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  Kin Productions Pte Ltd

  Sept 2019 - Feb 2020

  Events & Project Executive Intern

  • Sourced and contacted suppliers for quotations• Oversaw the setup and teardown of various event builds• Created event idea proposals and presented to clients• Liaised with contractors on-site and with clients on event needs and requirements• Prepared event setup materials (e.g. event layouts, vehicle permits)• Planned company's overseas retreat to Bali• Created a logistics tracking sheet for the company's management of event supplies

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  Singapore Armed Forces (SAF)

  May 2020 - May 2022

  Military Police

  • Administrative tasks that concerned the incarceration of servicemen in SAFDB• Managed the in-processing, escorting and release of servicemen from SAFDB• Represented SAFDB as liaison between servicemen's next-of-kin, SAF units and external legal organisation (e.g. State Courts, Singapore Prison Service)• Awarded Best Soldier of the Month for May 2022

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  Resorts World Sentosa

  Jul 2022 - Jul 2024

  SEAA Operations & Events Crew

  • Interacted with guests by sharing knowledge about marine animals and their habitats, information on sustainability and conservational matters, and the importance of caring for the environment• Assisted with crowd management during special/seasonal offerings or events at Universal Studios Singapore, SEA Aquarium and Adventure Cove Waterpark (Events include Universal Studios family day, wedding and company dinners, Candlelight concerts and Halloween Horror Nights)• Managed day-to-day attractions operations, event setup and teardown Show less

• 

  STR

  May 2024 - Dec 2024

  STR APAC Intern

  STR is the global leader in hospitality data benchmarking, analytics and marketplace insights, aggregating data from over 85,000 hotels worldwide, representing nearly 11 million guest rooms in over 180 countries. STR delivers data and analytics that are confidential, accurate and actionable, empowering clients to optimise their operations and make data-driven decisions in today's competitive marketplace.Client Relations Advisor• Proactively engaged with clients to increase product usage, provide product training and after-sales service.• Successfully conducted onboarding training sessions and assisted in the migration of over 30 accounts in APAC to CoStar's new benchmarking software.Product Support• Provided day-to-day client support and conducted investigations related to STR's methodologies in a professional and timely manner.• Closed over 1520 cases with an average case satisfaction score of 96% and first response time of 2 hours.Data Operations• Performed data quality checks to resolve discrepancies and assisted clients to automate their data submission to STR via the property's PMS.• Reconfigured over 85 data feeds for automated data loading and spearheaded an RMS segmentation data project to provide greater insights for over 980 properties globally.Hospitality Research • Assisted in updating and maintaining the data integrity of STR, CoStar Group's Database, inclusive of census and pipeline records.• Conducted proactive research into hotel news development to identify possible sales leads and organised over 200 hospitality portfolios for the team to prioritise. Show less