Experience

• 

  Evasells, llc

  Jan 2002 - Nov 2011

  Office manager/licensed assistant

  *Delivered top-notch administrative support to office staff, promoting excellence in office operations.*Delivered strategic assistance to over 100 homeowners and homebuyers annually looking to buy or sell residential properties in Fort Hood area.*Closed between $20M and $40M in real estate sales annually for 6 years, by ensuring contract requirements were met, lending requirements were met and ensuring closing was scheduled.*Coordinated board and committee meetings, schedules, information preparation and distribution.*Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel, and optimized scheduling to balance team work loads, and group productivity for team of up to 5.*Recorded expenses and maintained accounting records.*Proofread marketing documentation to check for spelling, grammar and syntax errors.*Worked closely with clients to facilitate appropriate loans, inspections and credit reports.*Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.*Reviewed and executed confidential documents, contracts and disclosures.*Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.*Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.*Drafted contracts for purchases, sales and for home repairs before move-ins and final steps. Show less

• 

  Trustmark property management

  Jun 2012 - now

  *Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.*Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.*Evaluated and recommended changes in rental pricing strategies to remain competitive in market. *Established rental rates by surveying local rental rates and communicating with owners.*Handled disciplinary actions, performance appraisals and terminations of company staff.*Developed and executed plan to achieve and maintain 95% or better rate of occupancy.*Investigated and resolved any tenant complaints. *Responded to escalated resident and owner concerns and issues and monitored resolutions.*Analyzed and evaluated monthly and quarterly financial statements.*Kept properties in compliance with local, state and federal regulations.*Introduced and monitored effective lease renewal programs to maintain high occupancy rates.*Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.*Identified and addressed potential safety issues and liability concerns.*Oversaw and enhanced work of 6 team members in three offices/locations to promote optimal efficiency and obtain necessary results, provided continuous coaching and mentoring.*Analyzed and solved multi-faceted problems that effected executive leaders and businessinitiatives.*Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.*Managed 600 rental properties, collecting payments and handling maintenance with great speed and accuracy.*Liaised between property owners and tenants about expectations, paperwork, payments andother logistics*Identified and implemented software solutions for multiple challenges. Show less *Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.*Monitored timely receipt and reconciliation of rent collections in accordance with landlord andresident statutes.*Evaluated and recommended changes in rental pricing strategies to remain competitive in market. *Handled disciplinary actions, performance appraisals and terminations of company staff.*Verified income, assets and expenses and completed file tracking sheet for each applicant.*Developed and executed plan to achieve and maintain 95% or better rate of occupancy.*Investigated and resolved any tenant complaints. Responded to escalated resident and ownerconcerns and issues and monitored resolutions.*Analyzed and evaluated monthly and quarterly financial statements.*Kept properties in compliance with local, state and federal regulations.*Directed property management program by determining requirements, planning for materialequipment replacement and implementing quality control oversight.*Identified and addressed potential safety issues and liability concerns.*Oversaw and enhanced work of 6 team members in three offices/locations to promote optimalefficiency and obtain necessary results, provided continuous coaching and mentoring.*Maintained primary relationship accountability for clients, overall servicing responsibility andclient satisfaction to maximize profitability of client relationships.*Maintained computer systems and provided technical assistance for computer operations forentire office.*Managed 600 rental properties, collecting payments and handling maintenance with greatspeed and accuracy.*Monitored local residential property market to adjust sales tactics, prices and overall businesseffectiveness.*Liaised between property owners and tenants about expectations, paperwork, payments andother logistics*Identified and implemented software solutions Show less *Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.*Evaluated and recommended changes in rental pricing strategies to remain competitive in market.*Established rental rates by surveying local rental rates and communicating with owners.*Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.*Handled disciplinary actions, performance appraisals and terminations of company staff.*Verified income, assets and expenses and completed file tracking sheet for each applicant.*Developed and executed plan to achieve and maintain 95% or better rate of occupancy.*Investigated and resolved any tenant complaints. *Delivered emergency 24-hour on-call service for tenants on building issues.*Kept properties in compliance with local, state and federal regulations.*Introduced and monitored effective lease renewal programs to maintain high occupancy rates.*Identified and addressed potential safety issues and liability concerns.*Negotiated vendor contracts and presented to owners for approval.*Oversaw and enhanced work of 4 team members to promote optimal efficiency and obtain necessary results, provided continuous coaching and mentoring.*Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.*Performed home evaluations and developed competitive market analysis for individual homes.*Managed 600 rental properties, collecting payments and handling maintenance with great speed and accuracy.*Monitored local residential property market to adjust sales tactics, prices and overall businesseffectiveness.*Liaised between property owners and tenants about expectations, paperwork, payments and other logistics*Identified and implemented software solutions Show less

  • Director Of Property Management

    Jan 2021 - now

  • Senior Property Manager

    Jan 2020 - Jan 2021

  • Property Manager

    Jun 2012 - Jan 2020