David Kanda

Experience

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  Kanda Institute of Foreign Languages

  Apr 1983 - Mar 1985

  Assistant Program Administrator

  Assistant Program Administrator for a foreign language school for Japanese. Japanese attending this school were able to study in addition to English, a variety of other languages including Spanish, French and German to mention a few. Administrative responsibilities included student counseling, coordination of extra-curricular activities, negotiations between the administrative staff and school faculty and general office duties. I also participated in school promotional television commercials and appeared in school related brochures. Show less

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  Seibu Department Stores, LTD

  Apr 1985 - Jun 1989

  Retail Sales and Merchandising Manager

  Retail Sales and Merchandising Department Manager for one of Japan's major department store chains. Duties included supervision of sales staff and complete management of designated sales areas. Responsibilities included totaling and recording daily sales, maintaining good customer service relations, monthly inventory and launching departmental promotions to increase overall sales.

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  Hakubotan Duty Free

  Jul 1989 - Dec 1989

  Sales and Marketing Management Trainee

  After having worked in the retail sector in Japan for several years I, interested in exploring new venues, made a decision to experience working a short term contract in Guam for six months in a Duty Free Store located in Agana.I was trained by management on techniques required to successfully sell merchandise such as island wear, jewelry and other related artifacts that focused on tourists, mainly Japanese, who were visiting Guam in droves at the time.

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  Nanyosangyo Ltd.

  Jan 1990 - May 1993

  Executive Administrative Assistant

  Nanyosangyo was a privately owned company involved in resort development in the South Pacific in the early 1990s. I was hired to act as a liaison between the president of the company and his constituents. When deemed necessary, I would accompany him on trips, translate for him and also attend to all his needs and requests. I was also responsible for translating documents related to business operations from English to Japanese.

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  J' Mens Tokyo

  Jun 1993 - Nov 1996

  Bartender

  Bartender for upscale Japanese nightclub. Duties included cocktail preparation, maintaining the bar area, liquor inventory and placing orders nightly with various distributors to assure the liquor reserve is adequately replenished. The club had a nightly male revue with three separate performances. Due to the large volume of clientele, the job required I be not only expeditious but dexterous as well. It was mandatory that every customer have their drink before the start of the show.

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  Aloha 7

  Jan 1997 - Jul 1998

  Customer Service Representative

  Customer Service Representative for local tour agency. Responsibilities included maintaining client room lists and flight schedules to ensure their timely arrival, greeting and briefing guests at subsequent hotel tour desk locations, promoting tour option sales, dispatching customers to tour busses and the totaling and logging of daily sales for management assessment purposes.

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  Club Ohsama

  Aug 1998 - Oct 2000

  Host and Entertainer

  Duties included operating a laser disc machine and sound system and the ability to read and understand Japanese in order to take Japanese customers' requests in an expeditious manner. Also, I was responsible for ordering new discs from distributors, maintaining a customer based liquor reserve of over 100 bottles and the ability to issue to the customer instantaneously upon request his personal reserve. I was also required to sing and perform for customers when requested to do so.

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  HYS STEAK HOUSE

  Oct 1999 - Apr 2003

  Restaurant Host

  Bilingual restaurant Host for upscale fine dining establishment. Responsibilities included seating customers, collection and distribution of menus in a timely manner, issuing gift certificates and promotional material, taking orders from Japanese guests and relaying information to non-Japanese speaking wait staff. I was also responsible for standing at the front entrance podium to greet customers, answer phones and take and log dinner reservations.

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  Ewa Hotel Waikiki

  Jan 2001 - Oct 2001

  Front Desk Staff

  Responsible for checking in and out guests of the hotel and taking reservations.

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  Securitas Security Services USA, Inc.

  Apr 2003 - Dec 2004

  Security Officer

  Employed as a contracted Security Officer for several major hotels in Honolulu inclusive of but not entirely limited to The Halekulani, Wakiki Parc, Ala Moana Hotel, The Kahala Mandarin and the Hilton Hawaiian Village. Also assigned to and fully trained in procedures at several large condominiums and office buildings in the Honolulu area.Duties included maintaining the safety of the hotel's employees and guests, floor and parking structure patrols and surveillance, monitoring hotel's camera surveillance systems, prompt response to medical, fire and domestic incidents, securing valuables, conducting investigations and the compilation and initiation of incident reports for assessment purposes. Show less

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  Hilton Hawaiian Village Waikiki Beach Resort

  Dec 2004 - Oct 2015

  Hotel Call Center Linguist

  Job responsibilities included but were not limited to compiling data for reference purposes. Calls received from guests and/or employees of the hotel were dispatched to Housekeeping and Engineering for immediate attention.My duties involved handling guest complaints and/or forwarding them to the appropriate departments or hotel management for assessment. Bilingual (Japanese/English) speaking was a requirement for all linguist positions. The hotel incorporated a system referred to as On-Q and Hotel Synergy Systems which I utilized to effectively expedite calls to the designated recipient for completion. Strict composure and the ability to multi-task and exercise restraint when needed were essential requirements of this position. I, myself, was equipped with a Verizon phone used to dispatch calls, my own computer with internet access and assigned a cubicle. Show less

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  Yacht Harbor Towers

  Jun 2008 - Sept 2009

  On Site Security Officer

  Working as an overnight security officer, my responsibilities included patrolling and surveillance of the interior and exterior of the property, monitoring the pump room and chiller gauges to ensure there were no abnormalities and managing ticketing for the parking booth for in and out traffic to and from the parking garage on a daily basis.

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  Honolulu City Properties

  Feb 2009 - Sept 2015

  Assistant Property Manager (426 Pau Street, Honolulu, Hawaii)

  Acting as an assistant to the Realtor in charge of managing the property (Honolulu City Properties), I worked under the direction of the Managing Agent (Jonathan L. Kim).My daily duties were as follows, 1.) To report any problems within and without the building in regards to but not limited to plumbing and electrical issues, sprinkler system problems, garbage, overall cleanliness of the property and any abnormalities that may arise warranting attention. 2.) Immediately report any illegal activities, excessive noise, disturbances of any kind, trespassing and illegal parking to whomever the matter may concern (e.g. police, towing company or the manager of the building). 3.) Water exterior plants and shrubbery by hand that are not exposed to the sprinkler system and water the rear lawn every other day depending upon weather conditions by hand or using a portable sprinkler.4.) Monitor the trash area and take out the garbage twice a week on designated pick up days. Bulk items are to be placed out on the curbside for removal one day before the scheduled pick up day.5.) Sweep garage and walkways twice a week, pick up litter and garbage wherever present, change light bulbs as required, change out filters for washing machines and dryers when deemed necessary and wipe down washers and dryers twice a week. Discard trash by wash area and keep it clear and clean.6.) Rake or pick up leaves, including under bushes once a week or as deemed necessary. 7.) Monitor the Sprinkler System to include adjusting the timers in the event of a power outage and repair or report for needed maintenance when necessary. 8.) Assist the Property Manager in the posting of important notices to tenants. Show less

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  24-7 Intouch

  Oct 2015 - Feb 2016

  Customer Service Representative

  Responsibilities involved working an inbound call center for one of various clients, one of which was Walmart.com. Duties and responsibilities included taking customer calls and resolving customer concerns related to online orders (e.g. shipping, tracking and processing issues, returns and exchanges and credit card fraud). Job requirements involved inputting and processing data, call resolution, the ability to provide excellent customer service to selective clientele while exercising restraint and expressing empathy when necessary. Show less

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  Transdev

  Feb 2016 - Jan 2017

  Operations Manager

  Responsibilities include monitoring inbound call volume to ensure service goals are met on a daily basis, maintaining proper staffing levels for the department based on operational needs, handling escalation calls, ensuring staff performance is in compliance with established procedures, assisting staff with questions related to customer issues or concerns, ensuring adequate standards are met for attendance and policy adherence, reviewing daily operational reports to make sure service goals are met and creating an atmosphere of professionalism and mutual support amongst employees. The position requires that I am proficient in Word and Excel in addition to possessing the ability to navigate quickly through various data bases and being able to word process and utilize spreadsheets efficiently. I am also expected to formulate assessments by defining problems as they arise, collecting data and drawing conclusions when necessary. Show less

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  G4S

  Jan 2017 - Feb 2019

  Security Officer / Hospitality Specialist

  Worked as a contracted security officer assigned to various sites in the Waikiki area including several Aqua hotels and a Japanese bridal salon. Duties included vigilant monitoring and surveillance of assigned properties, documentation of any occurring incidents and to ensure a safe and secure environment for all clients and their guests.Responsibilities include site patrol and the monitoring and surveillance of assigned post with the intent of protecting client's assets and property. Show less

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  Janguard-Hawaii, Inc.

  Feb 2017 - Mar 2019

  Security Officer

  Worked as a contracted Security Officer for several sites in the Honolulu area to include "Inn on the Park" on Ala Moana Boulevard, "Atkinson Plaza" adjacent the Ala Moana Shopping Center on Atkinson Drive and America Savings Bank's headquarters during its construction phase in downtown Honolulu. My duties included mainly patrolling and surveillance, keeping detailed records of any incidents and acting as a deterrent to theft and vagrancy.

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  SOS Security LLC

  Mar 2019 - Apr 2020

  High End Retail Loss Prevention

  Employed as an Asset Protection Security Officer for various high end retail establishments in Waikiki and at the Ala Moana Shopping Center inclusive of but not limited to Louis Vuitton, Gucci, Christian Dior, Chanel, Balenciaga, Bulgari, Dolce and Gabanna and Moncler.Duties included maintaining a safe and secure environment for the customers and employees of the store by standing guard, conducting constant surveillance and observing all activity in an attempt to create a deterrent for theft of store merchandise. Show less

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  Allied Universal

  Apr 2020 - Nov 2022

  Security Professional

  Assigned as a contracted Security Professional to various hotels, businesses and residential condominiums in the Honolulu area.My responsibilities include securing the premises of all properties by constant patrol and observation, monitoring surveillance equipment (e.g., CCTV cameras), performing building inspections, guarding entry points, verifying visitors, responding effectively to emergency situations and dealing with trespassers and vagrants.My site assignments include having worked at the [Pearl City Sam's Club] on a six month contract from April 2020 to October 2020.My duties included crowd control, enforcement of the mask mandate and customer membership ID verification during the height of the COVID pandemic.Another major contract I worked from March of 2021 until March of 2022, was having been assigned to work at the [Hyatt Centric Waikiki Beach Hotel] in Waikiki. My final post assignment was working at a new residential condominium in Waikiki, the [Lilia Waikiki]. Show less

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  Ke Kilohana at Ward Village

  Dec 2020 - Nov 2021

  Residential Specialist

  Duties and responsibilities include handling and distribution of resident's incoming and outgoing mail, floor and parking patrols, CCTV camera surveillance and monitoring, resident amenity assistance (e.g. cinema, karaoke room, fitness center). A Residential Specialist is also responsible for attending to resident's needs such as lost and found inventory, monitoring incoming visitors and inputting their information into the computer (e.g. vehicle license numbers and the resident they are visting) using a web based site referred to as [Condo Control] to initiate logs, incident reports and maintenance related service requests when necessary. Show less

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  Alert Security Asset Protection

  Nov 2022 - now

  Assigned as a loss prevention officer to Alert Security's SAFEWAY accounts. Responsibilities include theft deterence and forced apprehension of shoplifters by Safeway management.

  • Security Professional

    Aug 2023 - now

  • Loss Prevention Officer

    Nov 2022 - Jul 2023