Emad Beshay

Experience

• 

  Orange-Egypt

  May 2001 - Jan 2008

  • NOC Sr.Team Leader

    Jan 2006 - Jan 2008

  • BSS Engineer

    May 2001 - Dec 2005
• 

  Orange-Egypt (Mobinil)

  Jan 2008 - now

  NOC /Telecom /Banking services Project Manager

  In this role, I 'm Responsible for Mobile phone & Data NOC Monitoring (BSS, Core, VAS, DN, IS and SDH & PDH), Faults Resolving, Incidents Managements, Customer complaints handling and Critical incidents Escalation. My responsibilities covering Different OMCs /OSS Managed Services including: operation, Control &Maintenance, Faults Resolving, Incidents Managements, and Vendor Management, Customer complaints Handling (Voice &Data) and Escalating Critical /Major Incidents and Service desk.Beside my people Management responsibility of teams Recruiting, Training, Motivation, Evaluating, and enhancing all team members’ profiles ''4 teams, 25 Engineers'', Schedule arrangement and Resources distribution , Escalation and Ownership Matrixes reviewing, updating and validating are also of my responsibilities.As a Certified UK Prince2 ® Practitioner project Manager I 'm Responsible for Network New Projects including NOC reallocation, NOC Merge/ (H/W & S/W) Projects, NOC Migration Projects ,building disaster recovery (DRC) NOC and New VAS Product & Services Projects; New OMC SW releases (Alcatel, Motorola, Nokia, Huawei...)I have been rewarded many times for my effective project management skills which led successfully to deliver a number of huge NOC projects on time within budget with high degree of customer satisfaction. Show less