
Ash Chapman

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About me
Customer Advocate, Team Leader, Business Writer, and Salesperson
Education

Shippensburg University of Pennsylvania
2018 - 2019Bachelor of Arts - BA English Language and Literature, General 3.98 GPAActivities and Societies: Writing Tutor at Mowrey Learning Center Prose Editor for the Reflector, Shippensburg's Student Journal of the Arts Active member of Act V, the student-run drama club
Experience

Shippensburg University of Pennsylvania
Jun 2019 - Dec 2019I worked with undergraduate students of all majors to improve their essay composition skills, their English grammar, and their writing strategy. During this time, I assisted both native and non-native speakers of English. Additionally, I studied grammar in detail with Media Writing students to help them pass a grammar proficiency test that would allow them to stay in the major. I organized, scanned, and compiled six decades' worth of Shippensburg University's student journal of the arts into an online database. As part of this position, I lightly edited each scanned page using Photoshop, kept the folders for each journal organized, and compiled and uploaded the result onto a publicly accessible library web page.
Writing Center Tutor
Aug 2018 - Dec 2019Research Assistant
Jun 2019 - Aug 2019

Independently Employed
Feb 2020 - Oct 2020Childcare ProviderI curated a safe, fun home environment for four elementary school-aged children while their parents worked. Each day, I planned and oversaw daily activities while maintaining a relaxed, low-stress atmosphere. Not infrequently, I assisted with schoolwork, including math, spelling, and basic Japanese study.

POV Copy
Nov 2020 - Aug 2021B2B Content WriterI helped B2B marketing and SaaS brands create fun and educational blog content that attracts leads who stick around.

Brainfuse
Nov 2020 - Dec 2020Writing TutorI tutored high school, undergraduate, and post-graduate students on an assignment-by-assignment basis.

Starbucks
Sept 2021 - Oct 2023Create daily plans to ensure smooth operations, high sales & satisfied customersCoach all staff members on company standards and customer connectionResponsible for opening the store at 5am 3-4 days a week
Shift Supervisor
Feb 2023 - Oct 2023Barista
Sept 2021 - Feb 2023
Licenses & Certifications

Inbound Marketing Certified
HubSpotDec 2020
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