Lerato Pila

Experience

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  Gemalto

  Mar 2010 - Dec 2012

  Engineering Project Manager
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  En Morphe Images

  Jan 2013 - now

  Photographer

  • Implementation of customer requirements for photography projects• Work with clients on projects, help define vision, clarify requirements, explain complex ideas and manage expectations• Managing feedback, amends and approval cycles across intake and delivery• Grow business with existing clients, understand client needs and propose new work when necessary• Undertake contracts, quotations and invoices for photography assignments and coordinate with clients• Market the company's services and bring new clients for the company Show less

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  Gijima

  Jul 2016 - Jul 2017

  System Support Technician

  + To improve teaching and learning through the use of ICT.+ To develop Management and Leadership at schools to support ICT.+ To move ICT into the classrooms.+ To provide Management and Support for e-Learning at Provincial andDistrict levels.

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  Giesecke+Devrient

  Jul 2017 - now

  Customer Product Manager

  • Facilitated technical communication between G&D stakeholders and customers, meeting all requirements within the agreed SLAs.• Led 15+ customers from project inception to launch, collaborating cross-functionally with internal teams including R&D, software development, sales, and customer service.• Conducted technical consultancy to customers, identifying and clarifying the scope, and providing solutions to resolve all technical issues within 48 hours.• Administered the entire product lifecycle, from planning to execution, by creating USIM/e-SIM product requirement documents, implementing customer specific product configurations, keeping track of priorities and internal stakeholders, and increasing efficiency by ±40%.• Support Customers and Sales on all technical and project planning and product related queries (e.g. weekly calls, presentations, product workshops).• Streamlined documentation process by creating a centralized contact database consisting of different support contacts and reduced search time by 50% and improved efficiency.• Collaborated with sales and development teams to deliver a new product/ feature on time; led project kickoff and facilitated weekly meetings with team members and customers; reduced production time by 30%.• Spearheaded the implementation of a new process document tool which resulted in a 45% increase in product accuracy and efficiency. Show less