André Pimentel

Experience

• 

  UOL

  May 2004 - Jul 2006

  Support Analyst III
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  Locaweb

  Jul 2006 - Jan 2017

  Responsible for Billing, Subscription, Provisioning and Checkout Systems. Team Coordinator- Customer Service Process and Communication- Automated Customer Service Solutions- Knowledge Base (Internal/External FAQs and Videos)- Call Center Reports - Technical Support/Billing - Monitor phone/chat calls- Feedbacks to Customer Service Analysts, Call Center leaders Technical Support: - Linux and Windows Servers - Database Servers - Email

  • Product Manager

    Jan 2014 - Jan 2017

  • Technical Support Coordinator

    Jan 2010 - Dec 2013

  • Quality Analyst

    Oct 2009 - Apr 2010

  • Senior Support Analyst

    Jul 2006 - Oct 2009
• 

  ONG Colméia - Instituição de Serviço a Juventude

  Mar 2008 - Mar 2008

  Trabalho voluntário

  - Criação e aplicação de curso gratuíto sobre Excel 2010 para turma de alunos da ONG

• 

  Easynvest

  Jan 2017 - Apr 2018

  Senior Product Manager

  I worked as a Senior PM with a team composed of developers and a designer, we were responsible for internal products, used for the company. Our main goal was to simplify a very complicated flow process, sometimes automating a process or delivering new solutions and projects. To did this, we were evolving a new internal product, to substitute old legacy systems and support fast business growth.Furthermore, I was:- Being an influential part in the process of transforming Easynvest, from a traditional investment broker, into a Fintech company (later acquired by Nubank)- Part of the initial product team actively helping to shape its culture and build its processes Show less

• 

  IFood

  Apr 2018 - Sept 2020

  Lead Product Manager - GPM at Logistics Tribe.Responsible for some squads (Fraud, Engagement, Driver Support) I worked as a Sr PM in the iFood's Logistics Tribe. In that Tribe, we are responsible for the Products to help iFood's delivery platform grows.My main goals are to increase the efficiency of operations staff and engagement drivers.

  • Group Product Manager

    Sept 2019 - Sept 2020

  • Especialist Product Manager

    Apr 2018 - Sept 2020
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  Estante Mágica

  Sept 2020 - Aug 2021

  Director of Product Management

  Head of Product and Product DesignHelped change the product development structure and processes, contributing to a big culture change in the company.Hiring, mentoring, and evolve Product Managers and Product Designers' careers.

• 

  Sympla

  Aug 2021 - Feb 2024

  Head of Product

  I was in charge of the Product Management and Design teams, totaling 15 people, and directed 4 tribes (B2B, B2C, Fintech and Customer Journey) in a group of over 80 product professionals (devs, data, product, and design).My main contributions were:• Managing a team of GPMs and a Design Manager, coaching PMs• Built PM career progression• Lead hiring process and performance evaluation• Built a strong partnership with cross-functional peers and stakeholders• Developed a new standard for product portfolio management, focusing on investment vision and ROI for each tribe's initiatives• Advocated for the Product division in monthly board and leadership meetings, showcasing business impacts via roadmap advancements• Revamp the team's structure, making tribe leaders own business objectives. We created what we call Sympla's Tribe, with people from each area bringing more diversity and wisdom to our decisions• Representing the company at events related to tech, product, and design• Led the OKR as a business owner, spearheading company-wide initiativesSome products (and results) launched and managed under my coordination:• Created new revenue channels: - Ads: Monetizing Sympla's B2C traffic - Extended Refund: Enhancing buyer confidence and increasing take rate• Google integrations (SSO, GPay, Google Wallet, GA4). Worked closely with Google's teams in enhancing conversion, UX, and insights for producers• Mobile Authorization - A new approach to ticket validation for events, ensuring speed, security, and reliability. Allow seamless verification of ~20k attendees at large physical events quickly and without issues• PCI DSS Certification - Making Sympla the first platform in Brazil with this security level• SEO optimization leading to a 300% YOY increase in GMV• Campaigns Product - Bridging producers with major brands to boost engagement and sales• Strategic Partnerships with Nubank, Mastercard, Linkedin, iFood, Booking and others Show less

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  Adplist.org

  Dec 2023 - now

  Product Mentor

  Recognized by ADPList as a Top 1% Mentor in Product Management for 6 consecutive months, from February 2024 to July 2024.Here to lend a hand to anyone facing challenges in:- Product Management- Product Strategy- Business results- Stakeholder management- Team management- Roadmap- Structuring product teams- Create partnerships with other areas of the company- Hiring and evaluating product professionals- OKR Process- Program ManagementNot in the product field but curious about what we do? Feel free to hit me up for a chat too!https://adplist.org/mentors/andre-pimentel Show less

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  BossaBox

  May 2024 - now

  Group Product Manager

  Working as a Product Consultant, leading and supporting initiatives to generate significant business results, new Product opportunities, and innovation for our clients.Directly supporting business strategy, product strategy, product discovery and delivery, and other related topics.