Sharon Zanandrais

Experience

• 

  Soluparts Global LLC

  Jan 2016 - Jun 2016

  Business Development Specialist

  Elaboration of proposals of any kind of spare parts for customers located Israel, Brazil and others.- Customers acquisitions- Negotiations of business terms with existing and new suppliers, such as volume discounts, better payments, terms.- Quote processing, order management, credits and claims.- Development and maintenance of working relationships with our customers

• 

  Zeze Duarte

  Jul 2016 - Mar 2017

  Buyer

  Product management and referrals; Negotiating the terms of business with the various suppliers; Management of the sector; Management of orders and credits;Release of invoices;Product entry into stock;

• 

  Amcham-Brasil

  May 2017 - Dec 2020

  • Responsável pela equipe de customer success (8 pessoas): definição de metas e acompanhamento de desempenho, planejamento de desenvolvimento individual, construção de time, resultados e KPIs da área;• Responsável pelas estratégias de retenção e fidelização das 454 empresas associadas à Câmara e por auxiliar na estratégia de sustentabilidade e crescimento do negócio, com envolvimento direto com os produtos e serviços ofertados pela organização;• Controle das métricas de engajamento, Churn, upsell e downsell;• Responsável pelo planejamento estratégico do departamento, orçamento, budget e metas;• Menor churn do Brasil e melhor engajamento dos clientes (prêmio de melhor equipe de CS em 2019);• Implementação de cultura Data Driven no time. Show less

  • Head of Customer Success

    Sept 2019 - Dec 2020

  • Customer Success Manager

    May 2017 - Aug 2019
• 

  Blip

  Dec 2020 - now

  As the Manager of CSM and Business Strategy at Blip, I ensure customer satisfaction and drive strategic growth. Leading a both teams to deliver excellence , I also shape and execute innovative business strategies to propel our company forward. With a focus on results and expansion, I navigate complex landscapes to drive tangible growth. Hiring manager responsible for a CSM structure (35 CSMs) focused on delivering success to our customers, evolving their conversational apps in a conversational commerce era. Facilitating conversation between companies / brands and their customers through chatbots and smart contacts

  • Global Sales Director

    Apr 2024 - now

  • Manager, CSM and Business Strategy

    Feb 2024 - Apr 2024

  • Manager, CSM Team

    Sept 2021 - Feb 2024

  • Customer Success Coordinator

    Dec 2020 - Aug 2021