Neil Broadhead

Experience

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  Danwood

  Jan 2000 - Nov 2004

  Senior Insatsu Chosa Consultant

  - Advised Divisional Directors and Danwood Sales management on revenue generating opportunities for the business. - Presented the features and benefits of the Insatsu Chosa print consultancy to potential and existing customers.- Conducted site surveys, interviews, equipment audits, and data collection to fully understand client business structures, requirements, and opportunities- Matched customer needs with products and services, and creating a comprehensive proposal

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  SCC

  Nov 2004 - Jun 2014

  Document & Print Solutions Architect

  - Developing and delivering on the print solutions strategy for application software and technology partners across Europe.- Establishing and maintaining strong relationships with clients in order to fully understand their needs, requirements, and resources.- Serving as a key member of the pre-sales team, providing input on solution architecture issues for key sales prospects

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  DTP Group

  Jul 2014 - Sept 2014

  Professional Services Consultant

  Working on a three month contract to assist with MPS project deployment and infrastructure.

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  Insight

  Oct 2014 - Apr 2015

  Managed Print Specialist

  Specialist for Insights new HP MPS offering to its client base.

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  Canon EMEA

  Jul 2015 - Mar 2016

  European & EMBU Group MPS Product Professional

  Manage the MPS Programme, Proposition Initiation, Development and implementation into Canon's National Sales Organisations (NSO's) for both direct & indirect throughout Europe.Product Planning and Portfolio Management for Managed Print Services (MPS), MEAP, Device applications and Canon Inc (Japan) Licensing.Managed Print ServicesLead the initiation, definition of new MPS propositions and required portfolio of Services for Direct and Indirect Channels. Lead the design and realisation programme of the MPS architecture and infrastructure projects supporting small, medium and high-end Canon MPS propositions.Actively manage the MPS implementation programme (i.e. embedding into CEL and into the NSOs).Actively manage updates and end of life of the Canon Europe MPS propositions MEAP, Drivers, Apps, CINC products. Actively manage Canon's Machine Embedded Application Platform (MEAP) product suite. Lead Canon's programme for the development and launch of device-centric solutions like drivers and applications (inc.new versions and updates).Manage the Canon Inc. SW licence process for Canon Europe.Programme & Project ManagementManage the agreed road-maps and maintain propositions with partners and internal stakeholders (i.e. MPS Marketing, Business Development, Professional Services, Managed Services, Services and Support, Finance and Sales Teams. Ensure that Projects are delivered at the agreed time, budget and at the agreed quality. Work with Services and Support Group to ensure that they test and QA software to the agreed level and within the agreed time-scale.Lead the evaluation of software or tool-sets to ensure that they are fit for purpose.Partner ManagementManage the product relationship with the suppliers.Advise suppliers of identified market needs and work with suppliers to ensure these are included in future versions. Work with Canon's partners to ensure that they test and QA software to the agreed level and within the agreed time-scale. Show less

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  Office Depot UK

  Jun 2016 - Oct 2016

  MPS Consultant

  Short Term Contract.Helping OfficeTeam further define the MPS go to market strategy.Define best fit vendors, solutions & support infrastructure to underpin the MPS offering.Performed initial client assessment and analysis to begin research process.Conducted interviews with key business users to collect information on business processes and user requirements.Mapped current processes and offered recommendations for improvement.

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  RBS

  Nov 2016 - Mar 2017

  NOSIA Investigations Analyst

  Conduct complex problem-solving investigations and taking ownership of issues, seeing them through to positive and fair outcomes for our customers and the bank...Consumer Credit Act (CCA) 1974 ss 77A and 86BBeing the first point of contact for customer enquiries, and making sure customers and colleagues receive the best possible service and excellent advice.Producing clear and accurate reviews of customers accounts.Working with colleagues in other business areas and being that vital connecting point between them and the customers.Building trusting relationships with customers and taking ownership of individual cases.Ability to work on own initiative and produce clear and accurate account reviews.Ability to adapt to changing priorities and make clear decisions.Good judgement to understand which approach is right for different situations.Enthusiasm to learn and develop.Living the RBS values. Serving Customers, Working together, Doing the right thing, Thinking long term. Show less

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  RBS Invoice Finance

  Mar 2017 - Mar 2018

  Credit Controler - Credit Protection & Bad Debt Clerk

  Create customer relationships which make a difference. Central reference point for the Invoice Finance department and other areas of the business, including third party suppliers such as solicitors and Debt Collection agencies. Work with colleagues to review and challenge processes, participating in root cause problem-solving activities to streamline processes. Provide outstanding customer service and keep this at the heart of everything I do. Strong communication skills with the ability to speak to a varied range of customers confident in speaking with senior business management. Good leader for other colleagues, as I am required to act as a mentor to less experienced colleagues.The ability to work well in a team environment and good organisation skills. Confidence in solving complex problems, with the ability to meet agreed performance objectives within a tight deadline.Develop my mentoring skills. Achievements:-Worked on late debt team & achieved highest aged debt recovery for dept.Requested to work ring-fenced clients with invoice book value of circa 1Bil.Requested to move to new late debt task force team to reduce current outstanding debt balance or progress to legal. Worked as part of the Change the Bank programme for invoice finance, made improvement recommendations which improved Invoice Finance processes and reduced risk & cost whilst delivering better customer experience. 100% Telephone & Process pass for quality control.Appointed to Bad Debt Clerk & Credit Protection Claims for Invoice Finance Dept..Chartered Banker Professional Standards Board (CB:PSB Foundation Standard achiever 2016) Show less

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  Wharncliffe Business Systems

  Mar 2018 - Mar 2020

  Sales and Marketing Coordinator

  Sales & Marketing CoordinatorWharncliffe Business Systems LtdCoordinate marketing & sales campaigns, customer relationship management, maintaining and improving CRM systems. Responsible for own Incremental sales. Working & reporting directly to the three company owners & directors.

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  NHS

  Apr 2020 - May 2020

  National Shielding Helpline

  Speaking with & helping the 1.5 mil identified covid 19 vulnerable patients via the support line.Providing local authority support to those most in need. Ensuring food parcels are sentHome care assistance support provided where neededProviding wellbeing supportEmergency services support to patients

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  Capita

  May 2020 - Jul 2020

  Team Manager - NHS Covid-19 CTAS App
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  Public Health England

  May 2020 - May 2020

  Agent - Contact Tracing & Advice Service Covid-19

  Tier 3 Agent providing help and advice on the New NHS Covid-19 tracing app.

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  Hitachi Capital (UK) PLC

  Sept 2020 - Sept 2021

  Customer Experience - Collections Specialist

  Utilising my experience and knowledge to recognise cases which require bespoke solutions. Establishing a timely and appropriate contact to engage customers who are facing financial or personal difficulty which impacts their ability to repay their loan. Understanding customer circumstances through fact finding and questioning allows me to gain an insight into financial assessment to establish the affordability and appropriate solution. Able to identify those customers where an alternative external support solution is required. Take ownership of complaints that may be raised and try to resolve these at first point of contact where possible.Able to demonstrate a true passion for delivering outstanding customer service, coupled with the knowledge of the end-to-end collections process.Ability to build strong relationships with colleagues and customersAbility to plan own day and prioritise work effectivelyAbility to you use own initiative and think ‘outside of the boxConsumer Credit Act Section 75 Show less

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  Complete (an EVO company)

  Oct 2021 - Dec 2021

  MPS Specialist Account Manager
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  SHI International Corp.

  Jan 2022 - Apr 2023

  Internal Sales Account Manager - Global Team EMEA

  SHI Corporate. ISAM's work within our inside sales teams offering a wide variety of technology solutions to new and existing customers. The position works on developing strong customer relationships with corporate organizations of 200 to 5000 PCs in size. ISAM's engage with the customer on a daily basis to develop new relationships and growing existing business. ISAM's have a strong understanding of the IT industry.

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  Aurora

  Apr 2023 - now

  • Print & Digital Workplace Assessment Manager

    Jul 2024 - now

  • Specialist Solutions Architect

    Apr 2023 - Jul 2024