Peter M Tedeschi

Experience

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  N.Y.C Department Of Education

  Apr 1999 - Jul 2003

  Computer Service Technician /LAN Administrator

  Administration of High School Networks with 1,500+ users on a Windows NT/2000/2003 Platform.Experience Troubleshooting the LAN/WAN environment, Designed and Setup student ComputerLabs, Purchasing and Installation of computer components and peripherals.Experience Installing Cisco Catalyst 2900 switches and Cisco Fiber Network Cards on School backbone.Provide help desk support to Administration, PC Repair including refurbishing computersInstallation of Presentation A/V Equipment for Administration and Staff Field Support for borough schools Administering and maintaining their Networks Show less

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  Genesis10

  Feb 2004 - Jun 2004

  Computer Support Specialist

  Worked as an independent contractor Configuring and Installing Laser Printers, software, and repairing laptops and desktops for companies in the Tampa, FL area some institutions were Wachovia Financial and Ceridian.

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  Fast-teks On-Site Computer Services

  Aug 2004 - Jan 2006

  PC/Network Support Specialist

  My duties included heavy troubleshooting, Virus, Worm & Spyware Removal. Installed DSL & Cable Modems, routers, setup home wireless networks, Data back-up & Recovery, Server and Network Installation and maintenance.Pc Repair & Upgrades. Mostly supported small businesses and residential homes.

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  Siemens Business Services

  May 2005 - Oct 2005

  Technician II

  Provide on-site or in-house technical service support, installation, configuration and problem resolution in pc/network environments.Provided technical support to customers on operational or maintenance aspects of system equipment; Served as customer contact on technical and service related problems.Diagnosed mechanical, hardware, software and systems failures, using established procedures; also determine the most cost effective repair/resolution to minimize customer downtime for Verizon customers. Show less

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  Consultis I.T. Staffing Solutions

  Oct 2005 - May 2006

  IT Support Technician

  My duties include Supporting Equity Properties via Remote Desktop and Symantec Pc Anywhere. I troubleshot and resolved hardware, software, network communication and ISP connectivity issues for users. I supported Windows O/S 98, Terminal Server, 2000, 2003, XP. I configured Switches using via Telnet and Hyper-Terminal. I configure client workstations to domains and Troubleshoot and configure network printers. Setup and configure outlook client for employees.Data recovery using Iron Mountain recovery services. Show less

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  Software House International

  May 2006 - Dec 2006

  Systems Configuration Technician

  Duties include Installation, Configuration, User Data Migrations, and Software Testing. Analyzed and diagnosed issues and provided solutions for these issues. Managed refresh project for Verizon in Tampa and Wisconsin in which I coordinated the deployment of new equipment and Configured PCs remotely via Remote Desktop, performed end user support for PCs and LAN connections.

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  Siemens Business Services

  Jan 2007 - Nov 2007

  Technician II

  Provide on-site or in-house technical service support, installation, configuration and problem resolution in pc/network environments.Provided technical support to customers on operational or maintenance aspects of system equipment; Served as customer contact on technical and service related problems.Diagnosed mechanical, hardware, software and systems failures, using established procedures; also determine the most cost effective repair/resolution to minimize customer downtime for Verizon customers. Show less

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  Essintial Enterprise Solutions

  Nov 2007 - Jan 2017

  Field Engineer Tier III Support ( Contractor For Verizon Telecommunications )

  • Provide in-house and on-site/remote Tier III technical support, installation, configuration and problem resolution in pc/network environments.• Provided technical support to customers on operational or maintenance aspects of system equipment. • Provide APPLE Hardware/Software support as well as iOS and Android devices, in a networked environment. • Proficient With Verizon Tools/Utilities CMIS, ISYS, SOPHOS, RSA SECURE ID, DAMEWARE, MARIMBA, UIS, PULSE VPN, AD, LAN/WAN, WLAN, PARALLELS, JAMF• Served as customer contact on technical and service related problems.• Diagnosed mechanical, hardware, software and systems failures, using established procedures.• Determine the most cost effective repair/resolution to minimize customer downtime for Verizon Employees.• Provide standby after hours support for EES contracts servicing Hardware on UNIX/PC/POS systems Show less

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  Global Payments Inc.

  Feb 2017 - now

  Endpoint Engineer

  • Jamf Pro Administrator, Imaging • In-house Tier II & III technical support. •Installation, configuration and problem resolution in pc/network environments. Via ManageEngines ServiceDesk Plus Ticketing system• Diagnosed mechanical, hardware, software and systems failures, using established procedures.• Windows 2016 Exchange Server support. Windows 2012 R2 - Active Directory DS support.• Galaxy Access Badge support .• Support VoIP Phones (Avaya)• Manage US Laptop Inventory, Imaging via MDS/MDT • Manage Apple/MAC Devices via JAMF as the MDM along with ABM (Apple Business Manager)• VPN Support Via Cisco Anyconnect - SafeNet Mobilepass • Citrix Studio VDI Support, Client side remote support, TSYS Admin Support, A360, ONBoard, FLEX, EMRS, Mercury, Spoon, WebEx, CORS/MMI, Sharepoint. Show less