Marcy Voelker

Experience

• 

  CareFirst BlueCross BlueShield

  Jul 1995 - Jan 2010

  Managed Coordination of Benefits Analysts and Audit/Recoupment Specialists. Responsible for recoveries on multiple claims platforms. Managed several vendors. Managed Claims Specialists and Customer Servcie Specialists in the Federal Employee Program. Accountable for claims and adjustment processing as well as customer service. Worked on projects.

  • Audit & Recoupment/COB Manager

    Jun 2000 - Jan 2010

  • Full Service Supervisor

    Jul 1995 - May 2000
• 

  CareFirst BlueCross BlueShield

  Dec 2010 - now

  Operations Technical Support Manager

  Manage Business and Systems Analysts who support Facets Claims and Customer Service Operations. Support multiple corporate initiatives and projects. Accountable for Facets benefit summary configuration and ID card coding. Manages team that utilizes Pega Product Composer tool (PCS) to code product benefits for customer service and web portals.