Aadesh Pathak

Experience

• 

  Convergys

  Mar 2021 - Jul 2022

  Technical Support Engineer

  Responsibilities:• Handle Escalations of Intune Professional support cases. Ensure efficient support delivery throughout the life cycle of the case.• Couch and train Engineers on new components and changes in Microsoft Intune.• Worked closely with clients to deploy Microsoft Intune after analysis of on premise and cloud IT system.• Collaborate with teams of other Microsoft technologies to resolve critical issues.• Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.• Maintain up to date knowledge base in Enterprise Mobility Market.• Assist clients with IT solutions; prepare written reports on solutions offered.• Deliver training to in-house batches on Microsoft Intune.• Worked on Multiple Microsoft projects like Intune , EPS , Exchange , Sharepoint , Windows 365 cloud PC Key skills:• Good understanding of supporting technologies to integrate with Microsoft Intune such as SCCM, Exchange online and on premise, ADFS, Azure Active Directory.• Good knowledge of O365 Admin Centre and know how to utilize it to conduct necessary actions to support, administer, and troubleshoot O365 issues.• Good knowledge of Active Directory, ADFS, Directory Synchronization with 3 years of experience in configuring mobile devices (phones and tablets) of multiple manufacturers.• Supported popular tools like CAP and MS Solve that use EPS file format. EPS file format is very popular due to its inherent qualities.Technology Supported:Office 365, Exchange Online, Mobile device management, ADFS, SharePoint services, Microsoft Azure, Right Management system, Microsoft Advanced threat analytics, Microsoft Intune, Azure Active Directory. SCCM Intune Hybrid , Windows 365 Cloud PC Show less

• 

  VMware

  Aug 2022 - now

  Dedicated IT professional with a strong focus on optimizing system performance and ensuring the health and stability of virtualized environments. I currently specialize in leveraging the power of Skyline Health Diagnostics (SHD), a cutting-edge technology developed by VMware, to provide comprehensive solutions for vSphere, vSAN, VMware Cloud Foundation, and EUC products.Skyline Health Diagnostics is a game-changing self-service tool that empowers vSphere Administrators to efficiently troubleshoot issues within their virtualized infrastructure. By analyzing log bundles, SHD detects issues, provides relevant Knowledge Base articles, and suggests actionable remediation steps.While Skyline Advisor offers proactive analysis, SHD excels as a log analysis tool with health-check capabilities. It operates on-premises, eliminating the need for a cloud account. Skyline Advisor and SHD cater to different needs, with the former designed for preventive alerts and the latter for both reactive and proactive analysis. SHD functions offline, making it ideal for dark and isolated environmentsSHD delivers numerous benefits, including the ability to diagnose vCenter Appliance and ESXi Hosts even when they are offline. It performs diagnostics, security advisory alerts, compatibility health checks, and log analysis, leveraging a vast database of signatures to root cause issues and offer guidance. SHD reports serve as valuable audit and documentation tools. It helps ensure the environment is up-to-date with VMware Security Advisories and streamlines pre-upgrade checks, contributing to smoother upgrades.SHD supports a range of VMware products, including vSphere, VMware Cloud Foundation, vSAN, VMware Horizon, and VMware SD-WAN (in Tech Preview mode).I'm here to help and share insights about SHD. You can reach out through the VMware community forum or via email at shd-support@vmware.com.🌟 SHD: Your Partner in Virtualized Environment Health and Performance Optimization 🌟 Show less Proficient Support engineer specializing in Workspace ONE Unified Endpoint Management (UEM), upgrade strategies, and a comprehensive skill set encompassing iOS, macOS, Windows, Mobile Application Management (MAM), Mobile Device Management (MDM), Apple technologies, Automation, REST API, and Software-as-a-Service (SaaS) solutions. Proven expertise in designing, implementing, and optimizing robust UEM frameworks, including device management, policy enforcement, application deployment, and security controls. Proficient in executing seamless upgrade projects while minimizing disruption and maximizing system performance. Extensive experience in managing and securing iOS, macOS, and Windows devices, implementing MAM and MDM policies, and integrating Apple ecosystems. Skilled in leveraging automation and REST API capabilities to streamline operations and enhance efficiency. Proficient in utilizing SaaS platforms to drive scalability, flexibility, and operational excellence. Collaborative team player with a deep understanding of UEM best practices, committed to delivering innovative, secure, and cloud-driven endpoint management solutions. Show less

  • Technical Support Engineer Level 2

    Oct 2023 - now

  • Technical Support Engineer 2

    Aug 2022 - Jun 2024

  • Technical Support Engineer Premier Services

    Aug 2022 - Nov 2023