Deep Enrich
Neelima P R
Ordering transitions in nematic liquid crystals induced by self assembly of a lipid
497 followers
Ernakulam, Kerala, India
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About me
Zendesk Application Support | Senior Technical Support Consultant | Customer Satisfaction Advocate | Technical Troubleshooting Expert
Education
Indian Institute of Science Education & Research (IISER), Mohali
-Master of Science - MS ChemistryWorking on liquid crystal based biosensing
Indian Institute of Science Education & Research (IISER), Mohali
2013 - 2018
Cochin University of Science and Technology
2018 - 2019Master of Philosophy - MPhil marine chemistryCochin University of Science and Technology
2018 - 2019Master of Philosophy - MPhil Marine chemistryWorked on synthesis and characterization of natural polymer complex for water purification
Experience
IISER Mohali
Jan 2017 - Jan 2018Ordering transitions in nematic liquid crystals induced by self assembly of a lipid
FullContact Inc.
Dec 2019 - Jan 2021A unique leader in Identity Resolution as a Service, FullContact is reimagining relationships. We connect fragmented consumer data using traditional and digital identifiers. Our Person-Centered Graph provides marketers and technology platforms with trusted, relevant and real-time data for extensive audience insights that enhance consumer experiences in the moments that matter.
Technical Support Consultant (Associate)
Jan 2020 - Jan 2021Data Research Associate
Dec 2019 - Jan 2020
FullContact Inc.
Apr 2021 - Dec 2022Senior Technical Support Consultant
Apr 2022 - Dec 2022Technical Support Consultant
Apr 2021 - Apr 2022
Novaneuron
Jan 2023 - Oct 2024Senior Technical Support Consultant
Moorepay
Nov 2024 - nowZendesk application support analyst
Licenses & Certifications
- View certificate
Salesforce platform basics
Trailhead by SalesforceSept 2024
- View certificate
Fidelity Investments - Customer Service Job Simulation
ForageJun 2024 
Cultural Competency & Customer Service
Authentic JourneysJun 2021- View certificate
Google IT Support Specialization
CourseraNov 2022
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