Jacqui Hill

Experience

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  Harvest Financial Services

  May 2002 - Sept 2003

  Pensions Administrator

  Oversaw the administration of self-administered pension funds particularly the collation of information required by the Irish Revenue Authority, including regular meetings with clients to assess their needs, and the possibilities for the addition of other services. Created an Excel program to make report collation more efficient. Had responsibility for the collection of annual fees. Assisted our computing department in updating our fees database. Oversaw and administered our two largest group pension funds including regular meetings with the company representatives. Show less

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  La Stampa Hotel Group

  Oct 2005 - Jan 2007

  Restaurant Supervisor/Administrator

  Responsible for all reservations for two restaurants, as well as a busy hotel. Supervised restaurant floor including scheduling, customer complaints, functions liaison and responsibility for all cash on premises. Introduced a new reservations system in the build-up to the busy Christmas season. Communicated with all customers prior to visit to restaurant, and was management contact for all reservations issues. As a result our customer numbers increased by 25% from the previous year, with customer satisfaction also improving significantly. Was required to communicate with all staff to present an overall team strategy, identifying the needs of each group, and to co-ordinate the service objective each evening. Handled general administration for both the General Manager, and the Financial Controller; introduced new systems to promote efficiency and greater turnover including the mechanization of antiquated systems. Was involved in the end-of-year audit, by request of the Financial Controller. Show less

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  Law and Justice Foundation of New South Wales

  Feb 2007 - Jun 2007

  Receptionist

  Placed at the Law and Justice Foundation of NSW where I was responsible for all administration tasks, including general word processing, petty cash, ordering, boardroom bookings, transcription and minute-taking. Designed and introduced a new software filing system, and was involved in the preparation of a new paper filing system and preparation of an archive.

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  Devcon Australia (Vic) Pty Ltd

  Aug 2007 - Jan 2008

  P.A./Office Administrator

  Personal Assistant to the Director and Operations Manager; managed all office correspondence, organization of diaries and travel plans, alongside a variety of other tasks. Communicated with all clients and sub-contractors; acquired quotes, prepared sales proposals, negotiated contracts and liaised with larger office in Perth. Cultivated relationships resulting in the inclusion of approximately 10 new subcontractors onto our Preferred Supplier Listing. Responsible for management of office including ordering, petty cash and as an assistant to the Accounts department in the communication with creditors and collation of financial information for company reports. Show less

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  I-teba SP Ltd

  Jun 2008 - Sept 2009

  Sales and Marketing Executive

  Led move into use of social media as a marketing tool. Creation of press releases, marketing materials and investigation of new sources of market exposure. Responsible for marketing strategy for the group of companies owned by i-teba, reporting directly to the Managing Director. This includes MIS software for the printing industry, webcam software for the recruitment industry (TalkingCV) and the provision of professional IT services in the public and private sector. Managed client accounts and increased client list from approximately 60 to 200, including L’Oreal and Biffa: inclusive of recruitment agencies, recruitment consultants and corporate customers. Achieved via direct marketing, follow-up calls and face-to-face meetings. Led focus towards Recruitment Advertising: attended networking events and presented to agencies such as Barkers, Riley’s, CJA and TMP: including follow up demonstrations. Cultivated relationships with all relevant agency contacts. Worked as part of team in regard to sales of SolPrint resulting in contracts of over £100,000. Cultivated public sector contacts for Professional Services tender opportunities. Management of the TalkingCV website CMS, and supervision of content and design for all group websites. Responsible for monitoring and improving website ranking, increasing website traffic. Show less

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  Agency:2 The Social Media Marketing Agency

  Sept 2009 - Dec 2009

  Social Media Marketing Associate

  Project managed social media marketing, PPC and SEO-focused campaigns; account management of client campaigns and liaison with agency contacts where requiredLed a team and acted as central contact for management team and freelance staff in various locationsDeveloped client base and knowledge of the industry via attendance of networking events (Digital Lounge, Bloggers MeetUp, Recruitment Unconference, Tuttle etc.), follow-up meetings and market researchConstructed proposals for potential clients; participation in presentations, follow up communications and client queries. Developed technology & presentation skills in regard to social media monitoring technology and strategies. Created press releases, marketing materials and investigated of new sources of market exposure Show less

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  1000heads

  Jan 2010 - Jun 2012

  Led the Operations team with responsibility for IT strategy and implementation, alongside office management across our global network, and our Logistics team who managed upward of 1,000 weekly imports/exportsLead Project Manager, providing line management and development for all team members; introduced project management software and subsequent systems to support same Project managed some of our biggest activations inclusive of planning, strategy implementation, budget creation and management and reporting. These projects ranged in budget from £10,000 to over £1,000,000Chairperson and member of senior leadership and management teams supporting agency growth and development, identification of corporate/operational risk: chaired weekly company meetings, organised and chaired internal management meetings and acted as weekly contact for our global offices to create an iterative feedback loop amongst the Group Regularly analysed management accounts to inform global business strategy; including resource requirements, product development and process optimisation Added a layer of financial analysis to inform business strategy. Completed two CIMA courses: Business Analysis and Finance for Non-Finance Managers (Advanced) and worked directly with the Finance team to improve internal processes and reporting Show less Prior to promotion to Commercial Director, was directly responsible for auditing our internal processes and identifying the requirements to facilitate our growth in the UK alongside our global expansionSuccessfully implemented an interim project management and time management system while assessing software options for eventual implementationAudited Operational framework including processes, internal and supplier resourcing. Subsequently implemented a new IT strategy alongside new suppliers, creating a network that allowed for business continuity, disaster recovery, enhanced user experience and data protection Show less Led the Insights team of approximately 8 analysts, providing line management alongside day-to-day review of deliverables, prior to delivery to client teams and/or senior stakeholdersProvided an additional layer of objectivity and business, industry and client analysis to the quantitative data the analyst provided. Identified the actionable insights were fed into project delivery, as well as overall client strategyUtilised the majority of social media monitoring and online research tools, led online and offline focus groups and qualitative surveys, all to support the search for pertinent insight Show less

  • Commercial Director

    Nov 2011 - Jun 2012

  • Business Planning Director

    Nov 2010 - Nov 2011

  • Insights Manager

    Jan 2010 - Nov 2010
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  Comic Relief

  Aug 2012 - Mar 2016

  Head of Campaign Management

  Head of Operations for the Campaign: responsible for delivery of all Campaign elements, performance reporting, risk management & compliance, effective & reliable donations technology & budget management• Planning, management & delivery of three national campaigns raising over £260m.• Primary liaison with the BBC and other key partners regarding systems compliance & risk management• Led extensive scenario planning, running of ‘game days’ to deliver a donations platform that processed over half a million transactions in 7 hours.• Management of a seven-figure campaign budget: successfully delivered all campaigns to budget accounting for necessary pivots in approach supported by a rigorous but pragmatic business-case process.• Requested to join the Red Nose Day (USA) team in New York in 2015 and 2016 to support launch & delivery of the first Red Nose Day in that region. Show less

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  Cancer Research UK (CRUK)

  Feb 2016 - now

  Report directly to the COO; currently leading an organisation-wide transformation initiative targeting our operations portfolio, ensuring Cancer Research UK has effective and sustainable operations that support our long-term strategy, with a focus on digital enablement & automation. • Established and now run a delivery & governance structure incorporating 5 focus areas & a delivery team of 30, driving change across multiple technology platforms, operational processes & key enablers in data & knowledge management, that underpin CRUK’s operations.• Led a team that designed & delivered a new operational performance scorecard & built key business intelligence metrics for the Exec Board & Council of Trustees alongside a toolkit of 30+ assets to support successful delivery of change organisation-wide.• Leader within the COO Leadership team alongside 6 Directors; devise our operating plan & lead on performance tracking to ensure we are data-led & outcomes focused across a COO team of over 400 people. • Regular attendee & presenter at Board and Trustee level; successful influencer of senior stakeholders to ensure solutions are fully-formed and have broad buy-in• Senior contract owner; accountability for contractors/consultants working across the initiative ensuring consistent, impactful delivery of value. Show less Reporting directly to our board, managed senior stakeholders from across the organisation to successfully deliver an operational efficiency programme that then morphed into CRUK’s response to the impact of the COVID pandemic. • Drove & supported difficult decision-making on efficiencies including structural & process changes; key business partner to Board members & senior leadership.• Established a Business Design Authority to oversee the necessary fast-paced changes required as we moved through the pandemic.• Alongside the incoming COO, established the new COO directorate (bringing together three previous directorates under one vision & mission) including creating our directorate strategy, building a new comms approach & plan, forming a leadership cohort below Director level & designing the cadence of meetings & information sharing necessary to successfully deliver our objectives. Show less Led the design, construction & successful move to CRUK’s new Head office in Stratford, impacting c. 1,500 staff. • Reported directly to internal governance forums at Board & Trustee level.• Despite initial resistance from staff, move was completed with a positive impact on staff engagement survey results and no effect on other key people metrics that had initially been flagged as under threat e.g. turnover.• Successfully managed a large group of external partners & suppliers to ensure all works were completed on time and within the agreed 8-figure budget.• Led an internal team of subject matter experts to ensure there was limited impact on the organisation’s ability to deliver during the move.• Co-authored & delivered an internal change/transformation programme to support new ways of working and designed & delivered staff communications & engagement plan.• Led on design of the workplace, including space allocation in alignment with the building’s BREEAM Outstanding rating. https://www.civilsociety.co.uk/news/cruk-move-to-stratford-bang-on-time-and-on-budget.html Show less Led the Internal Comms team, with a specific focus on project delivery.• Successfully implemented an updated intranet platform that addressed user feedback and business needs, encompassing the new delivery model for digital platforms across CRUK.• Successfully delivered a new version of the charity jobs microsite encompassing updated employer brand imagery, tone of voice and improved user experience.• Delivered an organisation-wide staff engagement survey to assist individual, team, department, directorate and organisation-wide action planning.• Developed, managed and implemented a series of ‘Uniting Events’ in a roadshow format across the UK Show less

  • Strategic Transformation Lead

    Jan 2021 - now

  • Change Comms & Workstream Management Lead

    Dec 2019 - Jan 2021

  • Project Lead - Stratford 2019

    Feb 2017 - Nov 2020

  • Head of Internal Engagement and Communication (Maternity Leave cover to February 2017)

    Feb 2016 - Feb 2017
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  Jacqui Hill

  Feb 2017 - now

  Freelance Project/Programme Manager