Ajeykumar Jeyabal

Experience

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  Allsec Technologies

  Apr 2010 - Nov 2010

  Technical support engineer

  Primary role is to carry out first level troubleshooting, log incident case for data center relates issues for various carriers• Responsible for first level support in daily Data Centre operations and customer support.• Perform scheduled system health check and data back-up services.• Monitor condition of network and all facilities in Data Centre on 24 hours basis.• Follow up on incident reports for every reported incident until case closes.• To update and maintain the latest information of customer, inventory list and related documentation Show less

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  NTT Communicatons

  Sept 2012 - Apr 2013

  Network operations Engineer

  Managing a team of four who were responsible for managing change and troubleshooting Customer Edge routers and switches for the premium customers of NTT by following strict change management process, thus creating a 100% successful change during my tenure with NTTStarted work to monitor standard customers of NTT and then got promoted to look into the premium customer of NTT because of 100% customer satisfaction and finally to lead the team• Configured Customer Cisco edge routers and worked on switches 6500.• To configure a virtual port channel and VLAN on Nexus 7000, 5000, 2000 at the data Centre.• To monitor the condition of network and devices at the customer edge on 24 hours basis• To conduct troubleshooting on Alcatel 7750 MSE routers & Juniper 4200 switches and follow up on the cases by logging incident reports with proper escalation.• To update and maintain the access lists based on customer requirements. • Do deep packet inspection for TCP dump packets using Wireshark and perform network traffic analysis and bandwidth monitoring using SolarWinds NetFlow analyzer. Show less

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  CSC

  Apr 2013 - Jul 2014

  Network Engineer

  Worked in a data centre environment for end-to-end delivery of projects and support for Malaysia’s largest bank. Perform critical network-related evaluations, developments, and recommendations in banks network to sustain the requirements for Project and Operation needs.• Implemented core solutions to meet the business needs by working on technologies using virtual private channel and FabricPath on Nexus (NX-OS) 7000, 5000, and 2000 switches.• Ensure all network devices are functioning to optimum states, provide recommendations for improvement on the Main network and disaster recovery network.• Provide network capacity and sizing, utilization, and availability to ensure all network devices work in optimum state and availability targets are achieved.• To provide network design options in a multi-platform / multi-protocol environment.• Support and maintain daily network activities, health check, capacity & utilization, in multi-protocol Enterprise Network operations.• Ensure all network-related issues or incidents are logged, resolved within the SLA. Show less

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  Poly

  Jul 2014 - Oct 2022

  Working as a part of a Tier-3 team providing support for problems raised on Poly products which are interoperable with Microsoft Skype for business, Teams, and Zoom, and to work along with Solution Architects on delivery of Poly products & services. • Primary Engineer for Poly’s largest partner in Australia that brings an annual revenue of $11 million for Poly Services. • Trained eight new employees with 6 in Malaysia to create the first team in the region, thus, directly contributing to cost saving of $300,000 per annum.• Trained and on-boarded 11 existing and new Poly partners in Singapore, Malaysia, Thailand, Indonesia, Vietnam, Philippines, Australia, and New Zealand. • Designed a lab environment that is an entire communications infrastructure using Poly video and voice products, Microsoft Skype for business on-prem, Palo Alto Firewall, and Asterisk PBX. An environment emulating a private and public internet within the organisation to evaluate external calling.• Written 192 Technical articles for Poly products which have over 160,000 views which helped colleagues, partners, and customers in resolving or isolating issues on their own.• Perform critical product-related evaluations to give recommendations and get involved in customer’s change management process to sustain Poly Video conferencing solutions with all Poly’s clients. Show less Working part of tier 2 team together with solution Architects on delivery for Polycom services and give the necessary support for customer related issues. Perform critical product related evaluations and give recommendations to sustain Polycom’s state of the art Video conferencing solutions at all the customer sites across the APAC region • Understand Polycom’s products and various solutions and ability to articulate the same to customers/partners.• Use labs environments to emulate customer problems and provide the necessary solution. • Assist in program reviews/ feedback to partners to build and maintain relationship with internal and external stake holders.• Create articles related to Voice, Video and network technologies and give recommendations to customer related queries on Polycom communities. • Remotely Isolate and troubleshoot the issues in customer environment.• Provide training to customers and partners to enhance the standard in deployment of Polycom services and suggest best practices. • Take overall high level technical issues and working with related teams to resolve more advanced issues when necessary.• Understand the Interoperation between various Polycom products, Cisco and Microsoft Lync solutions for customer deployments. Show less

  • Solutions Architect

    Jul 2020 - Oct 2022

  • Senior Escalation Engineer

    Dec 2018 - Jul 2020

  • Escalation Engineer

    Jul 2014 - Dec 2018
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  HP

  Nov 2022 - now

  • Project Manager

    Jul 2023 - now

  • Client Principal

    Nov 2022 - Jun 2023