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Theresa Marifosque

Theresa Marifosque

Customer Care Centre

Followers of Theresa Marifosque174 followers
location of Theresa MarifosqueMississauga, Ontario, Canada

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  • Timeline

  • About me

    B2B Client Onboarding Coordinator at RBC

  • Education

    • Seneca College of Applied Arts and Technology

      2004 - 2006
      Diploma Broadcasting Television

    • York University

      2001 - 2006
      Honours Bachelor of Arts (BA) English and Communication Studies

  • Experience

    • LifeLabs Medical Laboratory Services

      Jun 1998 - Jan 2008
      Customer Care Centre

      - Customer Care Centre agent, 2006-2008 (Inbound and Outbound calls regarding lab results and tests)- Sample Distribution Centre, 2005 (Sorted samples and data entry)- Regional Billing Clerk, 1998-2004 (Processed invoices and receipts of patients)- Clinical Trial Laboratory, 2002-2003 (Sample sorting and processing)- Customer Service Representative, 1998 (Problem-solved lab results and tests)

    • Cineplex Entertainment

      Jul 2006 - Feb 2008
      Cash Administrator

      Responsible for the collection and deposit of the theatre; as well as managerial responsibilities on the floor and in the office.

    • Gangwon Board of Education, South Korea

      Mar 2008 - Feb 2010
      Guest English Teacher

      English teacher working alongside the English Program in Korea (EPIK). Designed self-made lesson plans and teaching methods for a range of students from kindergarten to adults.

    • Cineplex Entertainment

      May 2010 - Aug 2010
      Cash Administrator

    • RBC

      Aug 2010 - now

      • B2B Client Onboarding Specialist

        May 2021 - now

      • B2B EDI Onboarding Coordinator

        Aug 2017 - May 2021

      • Enrolment Officer

        Aug 2010 - Aug 2017

  • Licenses & Certifications

    • Teaching English as a Second Language

      Oxford Seminars
      Aug 2007

    • TESL Specialization in Teaching Children

      Oxford Seminars
      Aug 2007

  • Honors & Awards

    • Awarded to Theresa Marifosque
      RBC LEO Award Winner Royal Bank of Canada Jan 2017 RBC award for top performance amongst 0.001 % of the 800 employees that attend the RBC Royal Performance Cruise Convention. This is often referred to as RBC’s ‘Oscar’. This is the most prestigious award to be given to an RBC employee.
    • Awarded to Theresa Marifosque
      RBC Royal Performance Cruise Convention Winner Royal Bank of Canada Sep 2016 Award given to employees that show exemplary performance throughout the year, where over 800 of 80,000 employees gather on a cruise ship to celebrate their year.