Lorden Ingraham

Helpdesk Subject Matter Expert- Microsoft Corporate Helpdesk

148 followers

Kent, Washington, United States

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Timeline
About me
IT Director
Education
- University of Washington
  2016 - 2018
  Bachelor of Arts - BA Integrated Social Sciences
Experience
- Seimens formerly Entex Information Services
  Sept 1997 - Oct 2000
  Helpdesk Subject Matter Expert- Microsoft Corporate Helpdesk
  Subject Matter Expert for Microsoft corporate helpdesk supporting Windows operating systems, messaging, and network administration. Collaborated with MS Enterprise Beta Support Team to develop helpdesk support guidelines for Windows 2000 roll-out.
- Laptop Lane
  Oct 2000 - Jul 2001
  Senior Technical Support Specialist
  Senior technical support for 22 business centers in airports across the continental United States.
- City of Seattle
  Aug 2001 - Dec 2004
  IT Systems Analyst
  Subject matter expert for helpdesk team. Provided technical consultation, advice, and services to over 10,000 city employees.
- Central Pierce Fire And Rescue
  Jan 2005 - Nov 2007
  Information Systems Technician
  Responsible for all computer, information, and communication systems district wide. I managed computer systems for each of the 10 fire stations and in 25 emergency response vehicles.
- Expedia, Inc.
  Feb 2008 - Apr 2008
  Server Lab Technician
  Temporary position through Compucom as a Windows Server Administrator in the data center lab consisting of over 1300 servers. My responsibilities included rack installation and maintenance of HP, Dell, and IBM server hardware, imaging Windows Server OS according to test requirements, troubleshooting Windows Server OS performance issues, and maintained inventory records of all hardware resources.
- Milliman
  May 2008 - Feb 2020
  IT Desktop Engineer
  I am the primary hardware and software support technician for the Milliman Employee Benefits practice based in Seattle, as well as, remotely supporting the Milliman Employee Benefits practice in Boise, ID. My responsibilities also include systems analysis and associate network administration. I provide full range support for over 160 end users from responding to requests, to proactive maintenance, training, systems configuration, and upgrading new software and hardware.
- City of Pacific
  Mar 2020 - now
  - IT Director
    Jan 2023 - now
  - IT Systems Analyst
    Mar 2020 - Dec 2022
Licenses & Certifications
- A+ Technician
- Microsoft Specialist: Windows 7
  Microsoft Certifications
  Dec 2015
- Microsoft Certified Professional
  Microsoft Certifications
  Feb 2000
Honors & Awards
- Awarded to Lorden Ingraham
  ISS Quarterly Director's List for Academic Achievement for Autumn 2017 Professor Deborah Porter & Mel Wensel - Co-Directors, Integrated Social Sciences May 2018 Recognized for a quarterly GPA of 3.94
- Awarded to Lorden Ingraham
  ISS Quarterly Director's List for Academic Achievement for Winter 2018 Professor Deborah Porter & Mel Wensel - Co-Directors, Integrated Social Sciences May 2018 Recognized for a quarterly GPA of 4.00
- Awarded to Lorden Ingraham
  ISS Quarterly Director's List for Academic Achievement for Spring 2017 Professor Matthew Sparke - Director, Integrated Social Sciences Jun 2017 Recognized for a quarterly GP of 4.00.
- Awarded to Lorden Ingraham
  ISS Quarterly Director's List for Academic Achievement for Winter 2017 Professor Matthew Sparke - Director, Integrated Social Sciences Apr 2017 Recognized for a quarterly GP of 3.90.
- Awarded to Lorden Ingraham
  ISS Quarterly Director's List for Academic Achievement for Autumn 2016 Professor Matthew Sparke - Director, Integrated Social Sciences Jan 2017 Recognized for a quarterly GPA of 4.00.