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Nicholas Self

Nicholas Self

Customer Services Officer

Followers of Nicholas Self644 followers
location of Nicholas SelfGreater London, England, United Kingdom

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  • Timeline

  • About me

    Customer Experience Analyst at United Trust Bank

  • Education

    • Hextable Performing Arts College

      2004 - 2006

      English and History A-Levels, GNVQ in IT.

    • Dartford Grammar School

      1999 - 2004

      English Language, English Literature, History, French, Spanish, ICT, PE Theory, Science Double Award, Graphic Design, PE, Religious Studies, Mathematics.

  • Experience

    • PRA Group (Nasdaq: PRAA)

      Mar 2007 - Sept 2015
      Customer Services Officer

      Liaising with customers via email, letter and phone; dealing with complaints, disputes and general queries; managing daily tasks according to service level agreements; managing and updating customer accounts on the CRM; assisting line manager with work schedules; training new starters.

    • General Pharmaceutical Council (GPhC)

      Dec 2015 - Mar 2017
      QMC Administrator

    • Fredrickson

      Aug 2017 - Mar 2019
      Specialist Support Team

    • Salary Finance

      Mar 2019 - Apr 2021
      Senior Collections Associate

    • United Trust Bank Limited

      Feb 2022 - now

      • Customer Experience Analyst

        Aug 2023 - now

      • Deposits Administrator

        Feb 2022 - Aug 2023

  • Licenses & Certifications

    • Edexcel BTEC Level 2 Certificate in IT Skills