Ellen Forrow

Ellen Forrow

Customer Operations

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location of Ellen ForrowNew Zealand

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  • Timeline

  • About me

    Senior Project Manager Automation at Ministry of Education of New Zealand

  • Education

    • University of Canterbury

      2006 - 2008
      BSc Geography
  • Experience

    • Inland Revenue NZ

      Nov 2008 - Feb 2009
      Customer Operations

      - Data Entry (Customer phone contact to update confidential information into secure database)- Customer Service (Developed polite and informative phone manner)

    • RPS Energy

      Mar 2009 - May 2012

      - Tenders (Submissions and contract review/editing for worldwide subsurface projects of multimillion pound value)- Administration of databases (project invoicing in SharpOwl, company consultants and associatesin Excel)- Processes (Developed and implemented Project Feedback system using Excel and Zoomerang to track feedback from external clients)- Communication (Assisted in the implementation of RPS Future Group, a network aimed at professionals early in their career within the oil and gas industry) Show less

      • Technical/Project Coordination Assistant

        Feb 2010 - May 2012
      • GIS Technical Assistant

        Mar 2009 - Feb 2010
    • BG Group

      May 2012 - May 2014
      Technical Analyst

      - Training Programme Manager (Rollout of Front Line Operations Academy into 5 countries, Management of pre-work, content, event and output)- Finance / Forecasting (Production Operations yearly P&L)- Event management (Planning and delivery of internal conferences, managing budgets of £100,000 and up to 90 Delegates)- Communications (Lead role for Early Career Professionals Network of 250 employees)

    • Commvault APAC

      May 2014 - Dec 2015

      - Finance / Forecasting (Maintenance of UKI quarterly business forecasts of Revenue, Cost, Utilisation, Backlog and P&L summaries)- Analysis (Financial, Bookings, Revenue and Utilisation data across EMEA)- Operations (Management of Project schedule for 20 IT consultants, Management of partner consultant relationship, - Documentation (Quote submissions and review editing of technical documentation)- Project Management (Delivery, timescales and risk mitigation on small projects, Event management of team events) Show less

      • Professional Services Operations Analyst

        Jul 2015 - Dec 2015
      • Professional Services Operations Analyst

        May 2014 - Jul 2015
    • Pegasystems

      Dec 2015 - Feb 2018
      Senior Operations Analyst

      - Reporting and Analytics (Monthly Dashboard - Revenue, cost, Margin, Utlisation, Backlog, Project Health, forecasting, and P&L)- Services Business Partner (Business Process analysis, documentation and implementation, Training for new staff on internal systems, communication of company updates, Management of SOWs and spend on partner Resources)- Systems Support (Regional Super User and Trainer for internal Project Management, Accounts Payable, Timesheet and Expense Applications) - Accounts (Receivable and Payable, Collections, Vendor relationship Management) Show less

    • ELF Tech Solutions

      Feb 2018 - Jan 2021
      Business Operations and Virtual Assistant

      I offer Business Operations and Virtual Assistance to Individuals and Businesses, my services include: - General Operations: from creating a website, responding to your job enquiries, scheduling your work, sending estimates and invoices, chasing payments, keeping track of your accounts, and more. - Anything excel related (data management and analysis, forecast and budget management, P&L summaries, complex spreadsheets, simplifying formulas, dash-boarding, budget tracking etc) - Analysis of business needs / requirements (then documentation and Implementation of any identified process changes) - Creating/Editing/Formatting documents and presentations - Tender Preparation - Organisation (Travel Plans, Event Management, Training Co-ordination, Scheduling) - General Administration - and everything else! Show less

    • Congress Rental New Zealand

      Oct 2018 - now
      Operations Coordinator

      - Set up and manage online equipment software- Website management- Document preparation and review- Event co-ordination

    • Business.govt.nz

      Jun 2019 - Jul 2021
      Senior Operations Advisor
    • Ministry of Education of New Zealand

      Jul 2021 - now
      Senior Project Manager - Automation
  • Licenses & Certifications

  • Volunteer Experience

    • Vounteer

      Issued by United Way Australia on Jun 2017
      United Way AustraliaAssociated with Ellen Forrow
    • First Responder

      Issued by South Central Ambulance Service NHS Foundation Trust on Mar 2012
      South Central Ambulance Service NHS Foundation TrustAssociated with Ellen Forrow
    • Trash Hero

      Issued by Trash Hero World on May 2018
      Trash Hero WorldAssociated with Ellen Forrow