Ellen Forrow

Experience

• 

  Inland Revenue NZ

  Nov 2008 - Feb 2009

  Customer Operations

  - Data Entry (Customer phone contact to update confidential information into secure database)- Customer Service (Developed polite and informative phone manner)

• 

  RPS Energy

  Mar 2009 - May 2012

  - Tenders (Submissions and contract review/editing for worldwide subsurface projects of multimillion pound value)- Administration of databases (project invoicing in SharpOwl, company consultants and associatesin Excel)- Processes (Developed and implemented Project Feedback system using Excel and Zoomerang to track feedback from external clients)- Communication (Assisted in the implementation of RPS Future Group, a network aimed at professionals early in their career within the oil and gas industry) Show less

  • Technical/Project Coordination Assistant

    Feb 2010 - May 2012

  • GIS Technical Assistant

    Mar 2009 - Feb 2010
• 

  BG Group

  May 2012 - May 2014

  Technical Analyst

  - Training Programme Manager (Rollout of Front Line Operations Academy into 5 countries, Management of pre-work, content, event and output)- Finance / Forecasting (Production Operations yearly P&L)- Event management (Planning and delivery of internal conferences, managing budgets of £100,000 and up to 90 Delegates)- Communications (Lead role for Early Career Professionals Network of 250 employees)

• 

  Commvault APAC

  May 2014 - Dec 2015

  - Finance / Forecasting (Maintenance of UKI quarterly business forecasts of Revenue, Cost, Utilisation, Backlog and P&L summaries)- Analysis (Financial, Bookings, Revenue and Utilisation data across EMEA)- Operations (Management of Project schedule for 20 IT consultants, Management of partner consultant relationship, - Documentation (Quote submissions and review editing of technical documentation)- Project Management (Delivery, timescales and risk mitigation on small projects, Event management of team events) Show less

  • Professional Services Operations Analyst

    Jul 2015 - Dec 2015

  • Professional Services Operations Analyst

    May 2014 - Jul 2015
• 

  Pegasystems

  Dec 2015 - Feb 2018

  Senior Operations Analyst

  - Reporting and Analytics (Monthly Dashboard - Revenue, cost, Margin, Utlisation, Backlog, Project Health, forecasting, and P&L)- Services Business Partner (Business Process analysis, documentation and implementation, Training for new staff on internal systems, communication of company updates, Management of SOWs and spend on partner Resources)- Systems Support (Regional Super User and Trainer for internal Project Management, Accounts Payable, Timesheet and Expense Applications) - Accounts (Receivable and Payable, Collections, Vendor relationship Management) Show less

• 

  ELF Tech Solutions

  Feb 2018 - Jan 2021

  Business Operations and Virtual Assistant

  I offer Business Operations and Virtual Assistance to Individuals and Businesses, my services include: - General Operations: from creating a website, responding to your job enquiries, scheduling your work, sending estimates and invoices, chasing payments, keeping track of your accounts, and more. - Anything excel related (data management and analysis, forecast and budget management, P&L summaries, complex spreadsheets, simplifying formulas, dash-boarding, budget tracking etc) - Analysis of business needs / requirements (then documentation and Implementation of any identified process changes) - Creating/Editing/Formatting documents and presentations - Tender Preparation - Organisation (Travel Plans, Event Management, Training Co-ordination, Scheduling) - General Administration - and everything else! Show less

• 

  Congress Rental New Zealand

  Oct 2018 - now

  Operations Coordinator

  - Set up and manage online equipment software- Website management- Document preparation and review- Event co-ordination

• 

  Business.govt.nz

  Jun 2019 - Jul 2021

  Senior Operations Advisor
• 

  Ministry of Education of New Zealand

  Jul 2021 - now

  Senior Project Manager - Automation