Gurpreet Kaur

Experience

• 

  Cambridge international Foundation School

  Oct 2016 - Oct 2017

  Primary School Teacher
• 

  HGS - Hinduja Global Solutions

  Sept 2018 - Jun 2019

  Customer Service Associate

  • Worked on highly demanded SAP system • Listened attentively and communicated effectively to identify customer’s key concerns regarding inquiries with traceable products and services • Negotiated with customers to retain them and maintain long lasting customer relations • Recorded, verified, and processed information from various systems to trace missing products, created cases for resolving customer’s problems, assisted customers in purchasing different services i.e., mail forwarding/hold mail and service failures • Acknowledged, validated and directed the settlement of claim refunds to customers for breach of guarantee/damage to any service purchased Show less

• 

  CIBC

  Aug 2019 - Feb 2022

   Understood customer demands and assist them with their banking needs on a daily basis. Demonstrated flexibility by working a variety of shifts and by serving clientele with different needs. Assisted with daily branch administration work and the timely execution of the assigned tasks to ensure that the branch is running smoothly.

  • Financial Services Representative

    Sept 2021 - Feb 2022

  • Customer Service Representative

    Aug 2019 - Sept 2021
• 

  Chase

  Dec 2023 - now

  Private Client Banker