Talk to sales Try for Free
Jeff McCall

Jeff mccall

bookmark on deepenrich
location of Jeff McCallGreater Orlando
Phone number of Jeff McCall+91 xxxx xxxxx
Followers of Jeff McCall528 followers

  • Timeline

    Sept 1996 - May 1997

    Software Programmer

    HBO & C
    Current Company
    Jan 1997 - now

    Automation, Program Manager - Oracle Cloud Infrastructure Operations

    Oracle
    Orlando, Florida, United States

  • About me

    Automation, Program Manager - Oracle Cloud Infrastructure Operations at Oracle

  • Education

    • Mansfield university of pennsylvania

      1987 - 1991
      Bachelor of science (b.s.) computer science

      Activities and Societies: Phi Kappa Theta

  • Experience

    • Hbo & c

      Sept 1996 - May 1997
      Software programmer

      - Implemented customizations into vanilla code from previous releases. - Provided onsite support during upgrade

    • Oracle

      Jan 1997 - now

      E-Business Suite & GBU Automation:- Define, architect and implement business processes supporting the capture of knowledge in automated form (signatures, scripts, code), pluggable into common tooling (Analyzers, Automated Troubleshooting, Monitoring)- Training of Support Engineers and Managers- Product Manager of the E-Business Suite Analyzers engineering, user interface design- Utilize the Service Automation Engine which is a set of software tools enabling automated diagnosis and resolution of Customer Service requests within My Oracle Support.- Assisted in the development of the Applications Unlimited Monitoring Service for E-Business Suite in partnership with Service Engineering, Advanced Customer Support (ACS), and Product Management. These tools monitor customer’s instance’s and proactively logs tickets when issues are found before the customer is aware.Major achievements:- Designed New UI for the Analyzers- Created over 10 E-Business Suite and Cloud Analyzers- Created over 700 problem signatures deployed through Analyzers and Automated Troubleshooting. Show less

      • Automation, Program Manager - Oracle Cloud Infrastructure Operations

        Feb 2021 - now

      • Senior Principal Technical Engineer - Proactive Services

        Feb 2015 - Feb 2021

      • Senior Technical Engineer

        May 1997 - Feb 2021

      • Senior Principal Technical Support Engineer

        Jan 1997 - Feb 2021

  • Licenses & Certifications

    • Oracle e-business suite 12 supply chain certified implementation specialist: oracle purchasing , opn certified specialist

  • Honors & Awards

    • Awarded to Jeff McCall
      Circle Of Distinction Oracle Sep 2018 Awarded to individuals that demonstrate operational excellence and customer satisfaction that set the bar for the organization.
    • Awarded to Jeff McCall
      OAUG Oracle Ambassador of the year OAUG Apr 2018 The OAUG Oracle Ambassador Award recognizes an Oracle employee who has made an outstanding contribution to the OAUG and its members. Jeff McCall is dedicated to designing and enhancing the Oracle Support Get Proactive Functional Analyzers to help end users streamline and rapidly improve issue, problem and support request resolution time, all while improving the overall Oracle Support experience. Jeff has been a great Ambassador to the OAUG and Oracle E-Business Suite Community, and we recognize… Show more The OAUG Oracle Ambassador Award recognizes an Oracle employee who has made an outstanding contribution to the OAUG and its members. Jeff McCall is dedicated to designing and enhancing the Oracle Support Get Proactive Functional Analyzers to help end users streamline and rapidly improve issue, problem and support request resolution time, all while improving the overall Oracle Support experience. Jeff has been a great Ambassador to the OAUG and Oracle E-Business Suite Community, and we recognize him for his support and achievements. Show less

  • Volunteer Experience

    • Board Member

      Issued by Eastwood Community Association on Jan 2018
      Eastwood Community AssociationAssociated with Jeff McCall