Tory Paez

Experience

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  Planned Parenthood Federation of America

  May 2010 - Aug 2010

  Communications & Advocacy Intern
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  Legal Aid Society of Greater Cincinnati

  May 2010 - Aug 2010

  Domestic Violence & Housing Intern
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  The Nielsen Company

  Jun 2011 - Aug 2011

  Global Business Services Human Resources Intern
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  Social Entrepreneur Corps

  May 2012 - Jul 2012

  Community Development Intern
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  West Monroe Partners

  Aug 2012 - Feb 2016

  Accomplishments:• Managed West Monroe’s largest project ($12 million government contract, 21 separate initiatives) supervising the overall budget, schedule, scope, risks, and communications in the project management office • Supervised a workstream of five team members, including analyst, subcontractors, and vendors to implement a multi-channel Voice of the Customer (customer feedback) program for a Midwestern water utility• Completed a comprehensive pro-bono project, valued at $25,000, to improve processes, training, and technology of a Midwestern water utility to ensure low-income customers had greater access to clean water • Utilized user experience and human-centered design techniques to develop data-driven user personas and an online prototype tool for a national medical association that was reviewed with 400+ doctors • Published in UX Magazine for a blog focused on harnessing customer listening techniques to improve business • Led Women’s Committee (135 employees) and Diversity & Inclusion Council (30 employees) to implement professional programming, inclusive policies, and firm-wide success measurement indicators Key Project Experience: • SharePoint and knowledge management system implementations• Salesforce and customer relationship management implementations• Voice of the Customer (customer feedback) implementations• Public website migrations• Customer portal development and migrations• IT strategy and due diligence experience• Business process improvement • Human-centered design work, including prototyping, persona development, and wireframing• Significant project management, including both waterfall and agile Key Industry Experience:• Energy & Utilities• Pharmaceuticals • Healthcare • Mergers & Acquisitions • Banking Show less

  • Senior Consultant, Customer Experience

    Aug 2015 - Feb 2016

  • Experienced Consultant, Customer Experience

    Aug 2013 - Aug 2015

  • Consultant, Customer Experience

    Aug 2012 - Aug 2013
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  Catalyst Inc.

  Sept 2014 - Dec 2014

  Global Service Fischer Fellowship Program
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  Peace Corps

  Feb 2016 - Apr 2018

  Community Economic Development Advisor

  Portfolio: https://torypaez.wixsite.com/portfolioAccomplishments: • Led Tourism Collective of 18 associations, organizations, and entrepreneurs in collaborative projects and individual advising, resulting in $30,115 increase in revenue and 6.4% increase in visitor satisfaction in one year• Selected as one of 150 participants worldwide for Google’s Local Guides annual conference to represent rural and remote locations’ perspectives on Google Maps and Local Guides platform improvement• Designed innovative national STEM club curriculum and managed pilot program for 160+ students with support by Costa Rican Ministry of Public Education, National Institute for Women, TeachHer, and Intel; initiative is currently being shared with all Spanish-speaking Peace Corps countries (1,235+ volunteers)• Developed comprehensive proposal for a $40,000 cultural center with the Costa Rican Ministry of Culture • Managed a $600 World Connect grant to create a multi-use trail network on the island for educational, environmental, and tourism purposes• Designed local tourism tools and resources to improve the overall visitor experience and tourism revenue for the community• Built a ten bed hydroponic garden with a women's environmental organization (ADATA) and national nonprofit (Agenda Verde)• Taught three English courses (8-12 weeks per course) to 50+ community members, including job-seeking adults, graduating high school students, and children• Partnered with Give-A-Book/Rotary International to distribute 225 books to three local schools • Led a women's exercise training group to practice healthy lifestyle behaviors Show less

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  USAID

  Sept 2018 - Jan 2019

  Virtual Student Federal Service Research Intern - Ecuador
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  IFC - International Finance Corporation

  Jan 2019 - May 2019

  Student Consultant

  Academic Tutorial Project - Contrasting Development Paths of Brazil and Mexico

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  EY

  May 2019 - Aug 2019

  Senior Consultant - Digital
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  Ventech Solutions

  May 2020 - Sept 2020

  Human-Centered Design Analyst for the Centers for Medicare & Medicaid (CMS)
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  The Bridgespan Group

  Sept 2020 - now

  The Bridgespan Group, incubated by Bain & Company, is a global social impact consulting firm that collaborates with mission-driven leaders, organizations, philanthropists, and impact investors to break cycles of poverty and dramatically improve the quality of life for those in need.

  • Senior Manager

    Oct 2024 - now

  • Manager

    Oct 2022 - Oct 2024

  • Case Team Leader

    Mar 2022 - Oct 2022

  • Consultant

    Sept 2020 - Mar 2022