Leonardo Brocco

Experience

• 

  Arval BNP Paribas Group

  Dec 2014 - Jun 2017

  Account Manager

  - Strategic account management with over 1 million MRR;- Responsible for farming and upselling new products;- Directed executive clients through reporting and KPI tracking.

• 

  LogMeIn

  Dec 2017 - Jul 2021

  - Coordinated the activities of an international team of project managers, focused on product implementation at new customers;- Operationally managed the department of implementation projects, monitoring the KPis to follow up the SLA of the area;- Developed a more efficient communication channel with the sales team, increasing assertiveness and sales quality. - Managed product implementation at strategic clients;- Led meetings with executives, defining delivery criteria, timelines, activity milestones and training;- Created strategic KPIs implemented as improvement for teammates;- Contributed consultatively with other departments, developing tools for automation of activities and process improvements. - Managed the product implementation at SMB customers;- Led meetings, defining delivery criteria, schedules, activity milestones and training;- Contributed consultatively with other departments, developing tools for automation of activities and process improvements.

  • Project Management Team Lead

    Apr 2020 - Jul 2021

  • Senior Project Manager

    Apr 2019 - Mar 2020

  • Onboarding Specialist

    Dec 2017 - Mar 2019
• 

  TBL Manager

  Jul 2021 - Aug 2021

  Operations Coordinator

  - Responsible for all operation activity, preparing the company for internationalization;- Led the post-sales technical service, conducting product implementation in new customers, proof of concept and managing the support quality levels;- Developed improvement projects, implementing agile project management tools.

• 

  Gympass

  Feb 2022 - Sept 2024

  - Coordinate the activities of a global service team, focused on the creation and maintenance of new and current client accounts;- Manage the KPIs for monitoring the area's service SLA;- Create more efficient service flows, increasing the level of satisfaction and alignment between areas;- Produce and implement new reports, leveraging the data evaluation and improving validation time for decision-making.

  • Manager, Special Programs and Initiatives

    Apr 2024 - Sept 2024

  • Coordinator, Special Programs and Initiaves

    Jan 2024 - Apr 2024

  • Operations Coordinator

    Feb 2022 - Dec 2023
• 

  Wellhub

  Sept 2024 - now

  Operations Manager, Master Data