Lenka Hankovcova

Experience

• 

  Deloitte & Touche

  Sept 1995 - Apr 1998

  Semi-senior in the Audit Department

  External Audits & ReportingWorked on financial audits for key clients across sectors. Built strong foundations in analytical thinking, client communication, and financial process mapping.

• 

  UPC Česká republika, a.s.

  May 1998 - May 2002

  System Migration & Change ManagementLed the migration and implementation of the new subscriber management system for UPC CZ. Ensured business continuity and stakeholder alignment during critical transformation. Project Management of new Subscriber System Manager implementation in UPC CZ. Audit & Risk AnalysisConducted internal audits, focusing on financial processes, compliance, and operational risks. Delivered recommendations that improved transparency and control.

  • Manažerka odd. zákaznického informačního systému / Subscriber Management System Manager

    Jan 2000 - May 2002

  • Project Manager

    Jan 2000 - May 2002

  • Internal Auditor

    May 1998 - Dec 1999
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  Datacentrum systems & consulting, a.s.

  Apr 2006 - Apr 2015

  Key Account & Service DeliveryManaged payroll and HR outsourcing services for large enterprise clients. Focused on SLA adherence, service quality, and long-term partnerships.Process OptimisationRedesigned internal service workflows, leading to improved client satisfaction and better reporting transparency. Sales Strategy & Client AcquisitionDeveloped and executed B2B sales strategies in the HR/Payroll tech sector. Focused on tailored value propositions and long-term service contracts.Revenue ImpactAchieved key business wins and expanded the client base among mid-to-large Czech companies.6/2009-11/2010 Sales Manager12/2008-5/2009 Sales Representative System ImplementationLed implementation projects of HR & payroll systems for enterprise clients, from requirements gathering to post-launch support.

  • Project Manager for Payroll&HR Outsourcing Services and Key Account Manager

    Dec 2010 - Apr 2015

  • Sales Manager

    Dec 2008 - Nov 2010

  • Project Manager

    Apr 2006 - Nov 2008
• 

  Billigence

  May 2015 - now

  Strategic Leadership & Team DevelopmentLed initiatives that strengthened ownership, collaboration, and transparent communication across teams. Mentored colleagues with empathy and clarity, supporting their growth and identifying key talent. Improved internal processes and was awarded the Billigence Innovation Award 2023 for impact.Client Success & Adoption LeadershipSupported clients in adopting modern platforms (Snowflake, Tableau, Collibra), adjusting strategies to their needs. Built long-term advisory relationships based on trust and listening. Co-created 5+ client testimonial videos as proof of client satisfaction and success.Thought Leadership, Education & Community EngagementActive member of Inspire&Impact Network (IIN), supporting a 400+ women community focused on leadership and social impact. Presented at NYU Stern and CEMS on data strategy. Mentored students in Czechitas Digital Academy and coordinated NYU internships at Billigence.Technology & Ecosystem ImpactDeep knowledge of Tableau from a sales and partner perspective. Built strong relationships with Snowflake, Collibra, Dawiso, and others. Contributed to the Salesforce Innovation Award 2023 (Česká spořitelna), featured in CzechCrunch (Feb 2024).Event Strategy & Brand VisibilityCurated content and speakers for Billigence events - e.g., Česká spořitelna - attracting 350+ participants. Designed agendas that connected client value with partner exposure and business growth. Show less Leadership & Market EnablementLed BI delivery and pre-sales efforts across the Czech and Slovak markets, focusing on the adoption of Tableau and self-service analytics. Acted as a bridge between business users and technical teams to ensure solution fit and usability.Client Enablement & Value DeliverySupported clients in implementing effective data visualization strategies, delivering intuitive dashboards, and performance management frameworks. Focused on business value, not just technical delivery.Evangelism & Knowledge SharingPromoted data literacy and user engagement through internal enablement, partner events, and customer sessions. Helped shape go-to-market strategy around Tableau’s positioning and differentiation in enterprise environments. Show less Strategic Account DevelopmentManaged key enterprise clients across sectors including banking, insurance, telco and media. Provided strategic guidance in areas like data governance, cloud migration and self-service BI enablement.Solution Design & Delivery OversightOrchestrated delivery of complex analytics and data management solutions (Tableau, Snowflake, Alteryx, Collibra). Focused on aligning technical implementation with business needs and measurable outcomes.Consultative Selling & AdvisoryCombined sales with consultancy – co-creating roadmaps, leading workshops, and identifying new value opportunities. Supported clients in replacing legacy BI systems with modern, cost-effective platforms.Industry Coverage & Thought LeadershipWorked across multiple industries: banking, retail, government, education. Shared best practices in data strategy, analytics adoption, and technology onboarding.* Industries: #Banks #Insurance #Accounting #Services #Media #Government #Retail #Telco #Energy #Manufacturing #HigherEducation* Solutions by function: #Big data, #BI, #BusinessAnalytics #Decisionmaking #DataEnrichment #DataLiteracy #DataVisualisation #PredictiveAnalytics #Realtimeanalytics #DataStrategy #PerformanceManagement #SoftwareasaService #SaaS #DataGovernance #MDM* Solution by Software: #Tableau, #PWBI #Alteryx, #Collibra #UD4D #MMP #Snowflake #Cloudera #Keboola #Azure #Microsoft Show less Client Growth & Delivery OversightManaged key accounts and delivery teams across data analytics, data governance and cloud-based BI solutions. Ensured business value was at the core of each project, from scoping to delivery.Cross-Functional CollaborationWorked closely with product, tech, and business stakeholders to deliver customised solutions using Snowflake, Tableau, Alteryx, and other modern tools.Team Enablement & MentoringSupported onboarding of new consultants, facilitated internal knowledge sharing, and helped establish a strong consulting culture within the Czech team. Show less Solution Implementation & Stakeholder EngagementLed BI and data governance implementation projects for enterprise clients. Focused on aligning technical teams with business users to drive adoption and measurable impact.Client Satisfaction & Relationship BuildingMaintained strong relationships with key clients by being responsive, proactive, and solution-oriented. Delivered projects on time, within scope, and with high customer satisfaction.Process ImprovementContributed to refining internal project delivery methodologies and standardising practices across the region. Show less

  • Head of Sales CEE

    Nov 2025 - now

  • Senior Manager

    Aug 2021 - Nov 2025

  • Senior Manager

    Oct 2020 - Jul 2021

  • Key Account Manager

    Jun 2019 - Jul 2021

  • Manager

    Jul 2017 - Jun 2019

  • Project Manager

    May 2015 - Jun 2019