Tan Eugene

Tan Eugene

Technical support

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  • Timeline

  • About me

    Director of PreSales APAC at Broadpeak

  • Education

    • Temasek Polytechnic

      2001 - 2004
      Diploma Infocommunications

      Infocommunications

    • Singapore University of Social Sciences (SUSS)

      2011 - 2014
      Bsc Information Technology and Business (ERP) Business IT

      Business IT (ERP)

  • Experience

    • StarHub

      Jan 2004 - Jan 2005
      Technical support
    • SingTel

      Jun 2008 - Oct 2010
      Associate Engineer

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    • Witbe

      Oct 2010 - Aug 2015

      Witbe Pte Ltd is a fully owned subsidiary of Witbe SA. As part of the international strategy of Witbe Executives I was appointed the Pre-Sales manager for the JAPAC region and have been overseeing the expansion and current projects closely with the regional director. During this period i was given the responsibility of,Solutions Consulting - Project management to deploy and integrate Witbe solution - Management of technical rollout to deploy and integrate Witbe solution - Alias with SI (Service Integrator) to deploy and integrate Witbe solution - Advisor to clients on best practiceTechnical Pre-Sales - Performing Proof-Of-Concept runs - Requirements gathering - Logistic setup - Analysis of POC results - Debrief of POC results - RFP replies - Vendor Management / TrainingIdentification of potential clients (new and existing) - Presentation of product suite to potential new clients - Provide Level 2, 3 technical support (remotely and onsite) to customers and integrators.Remotely troubleshoot product - Oversee regional activities across multiple projects - Provide high level reports and analysis to customers. - Act as a trusted advisor for customers. - Communicate best practice know how, enhancing customer's experience with the product and ensure overall customer satisfaction. - Maintain technical documentation. - Liaise with development, operations, and support teams in Europe and the United States. Show less

      • Sales Manager (JAPAC)

        Sept 2013 - Aug 2015
      • Pre-Sales Manager (JAPAC)

        Oct 2010 - Sept 2013
    • Broadpeak

      Sept 2015 - now
      • Director of PreSales APAC

        Jun 2017 - now
      • Deputy Director APAC

        Sept 2015 - May 2017
  • Licenses & Certifications

    • Bachelors in Information Technology and Business (ERP)