Tan Eugene

Experience

• 

  StarHub

  Jan 2004 - Jan 2005

  Technical support
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  SingTel

  Jun 2008 - Oct 2010

  Associate Engineer

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  Witbe

  Oct 2010 - Aug 2015

  Witbe Pte Ltd is a fully owned subsidiary of Witbe SA. As part of the international strategy of Witbe Executives I was appointed the Pre-Sales manager for the JAPAC region and have been overseeing the expansion and current projects closely with the regional director. During this period i was given the responsibility of,Solutions Consulting - Project management to deploy and integrate Witbe solution - Management of technical rollout to deploy and integrate Witbe solution - Alias with SI (Service Integrator) to deploy and integrate Witbe solution - Advisor to clients on best practiceTechnical Pre-Sales - Performing Proof-Of-Concept runs - Requirements gathering - Logistic setup - Analysis of POC results - Debrief of POC results - RFP replies - Vendor Management / TrainingIdentification of potential clients (new and existing) - Presentation of product suite to potential new clients - Provide Level 2, 3 technical support (remotely and onsite) to customers and integrators.Remotely troubleshoot product - Oversee regional activities across multiple projects - Provide high level reports and analysis to customers. - Act as a trusted advisor for customers. - Communicate best practice know how, enhancing customer's experience with the product and ensure overall customer satisfaction. - Maintain technical documentation. - Liaise with development, operations, and support teams in Europe and the United States. Show less

  • Sales Manager (JAPAC)

    Sept 2013 - Aug 2015

  • Pre-Sales Manager (JAPAC)

    Oct 2010 - Sept 2013
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  Broadpeak

  Sept 2015 - now

  • Director of PreSales APAC

    Jun 2017 - now

  • Deputy Director APAC

    Sept 2015 - May 2017