Or Hen

Experience

• 

  Israeli Air Force

  Jul 2017 - Feb 2020

  System Administrator
• 

  Israel Ministry of Finance - משרד האוצר

  Jan 2021 - Jun 2024

  • Managed and implemented Salesforce (SF) and ITSM environments.• Conducted sprint tests in a QA environment and identified bugs before deployment to production.• Collaborated with various development teams using TFS for task management.• Prepared training materials, reports, and dashboards. • Provided advanced technical support for end users, resolving issues efficiently and effectively.• Managed and administered users and groups using AD and Exchange.• Led the team in handling complex tasks and projects.

  • Salesforce Administrator

    Oct 2022 - Jun 2024

  • Help Desk Technician

    Jan 2021 - Oct 2022
• 

  ICTBIT Solutions

  Jul 2024 - now

  System Administrator

  • Virtual environments management using VMware vSphere.• Performing VM migrations in Azure, with a focus on maintaining data availability.• Writing scripts in PowerShell and Python for managing NSX-T.• Hardening Group Policy Objects (GPO) in closed environments to meet regulatory requirements.