Masi Nuzhat

Experience

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  Government of Pakistan

  Sept 2007 - Jan 2016

  Information Technology System Administrator

  • assisted customers with inquiries and updated the database.• Configure and image PCs with the required core environment image and practice specific software• Maintain, troubleshoot, and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment• Set up local area networks and connections to the Internet• utilized specialized computer software such as security software for analyzing document data.• Provide support for audio-visual setups, system hardware and connectivity issues in meeting rooms.• motivated colleagues and provided support to encourage a healthy and productive work environment.• operated various pieces of office equipment regularly, including but not limited to faxes, photocopiers, scanners, and multi-line telephone systems.• transcribed notes/messages ensuring accuracy of information and delivering them to the designated recipient;• received, opened, and analyzed tickets; prepared and answered correspondence as per internal policy & procedure; and maintained confidentiality in accordance with legal expectations and internal policies. Show less

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  Government of Nova Scotia

  Sept 2017 - May 2020

  Service Administrator

  • Solved the user and password problems for end users.• created sales and purchase orders, invoiced orders, created commercial invoices for international orders.• accounts payable – assembled and processed vendor invoices, maintained historical record of invoices.• completed extensive data entry with a high degree of accuracy.• provided customer service on phone for customers.• fax, copy, scan, and email documents.• obtained and entered quotes.• conducted research and assist customers utilizing the online ordering system.• maintained records using both alpha and numerical in the database system.• Assisted in maintaining the financial inventory management database (SYSPRO). Show less

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  Nexthop Cyber Tech Consultants

  Jun 2020 - Jun 2021

  Information Technology Network Administrator

  • Provide problem-solving services to network users through RDP.• Experience with virtualization technologies such as VMware, Hypervisor and Docker.• Implement data, software, and hardware security procedures• Implement network traffic and security monitoring software, and optimize server performance• Troubleshoot and resolve Level 1/2/3 support issues from various support channels (phone calls, chats, self-service tickets); document and escalate issues further as required.• Evaluate and install networking software and operating system software• Record all incident tickets under the appropriate severity into the ServiceNow call tracking system.• Provide technical support for various practice-specific software applications and firm proprietary software. Install and configure software, updates, and patches. Show less