Alex Figueroa

Experience

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  Cafe Zupas

  Oct 2007 - Sept 2011

  Operating Partner

  -Enrolled in the company's management training program and supervised daily operations which generated an excess of $2 million annually.-Recruited and trained 50 line servers, kitchen staff and catering personnel. -Improved cost control by eliminating waste.-Consistently ran low-labor costs throughout seasonal highs and lows. -Oversee inventory control, ordering, food sanitation and quality control of food products.-Maintain excellent customer service by stressing "the customer comes first" in all daily employee meetings. -Proven leadership/managerial abilities, able to motivate personnel to reach desired objectives.-Excellent communication/interpersonal skills, able to develop positive relationships with customers and employees.-Highly skilled at problem identification/problem resolution; results-oriented. Show less

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  The Roll Up Cafe

  Feb 2011 - Apr 2013

  Operating Partner

  -Coordinated foodservice activities of restaurant. -Estimated food and beverage costs and requisitions or purchases supplies, equipment, and food and beverages.-Conferred with food preparation and other personnel from the dining room, bar and catering/food truck team to plan menus and related activities.-Oversee cleaning and maintenance of equipment and facilities and ensures that all health and safety regulations are adhered to. -Directed hiring, assignment, training, motivation and termination of personnel. -Investigated and resolves food quality and service complaints. -Develop marketing strategy, and implement advertising and promotional campaigns to increase business. -Review financial transactions and monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations. Show less

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  Ojai Valley Inn

  Apr 2013 - Sept 2023

  Director of Outlets

  -Managing day to day operations for In Room Dining, Beverage Cart, Mini Bar, Libbeys Coffee Shop, Spa Cafe, Pixie Cafe, and Indigo Pool.-Controlling all areas of cost management pertaining to cost of food, beverages and other related expenses.-Planning and managing procurement, production and presentation of food and beverage for the deparment in a safe, sanitary and cost effective manner.-Ensuring that each guest receives outstanding service by providing a friendly and welcoming atmosphere.-Reviewing food service trends and suggesting modifications in menu and presentation appropriately.-Controlling food waste, product inventory, payroll and expenses.-Assisted guests with special requirements, dietary requests and special occasions to plan their meals around the property through In Room Dining Department, The Oak, and Spa Café.-Coordinated with food and beverage staff for special events.-Gathered data for all budget processes.-Developed strategies to achieve all financial objectives. Show less

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  El Encanto, A Belmond Hotel

  Jan 2015 - Jun 2015

  In Room Dining Manager

  -Maintained a strong client relationship and ensured that all specifications were communicated to and executed by all hotel departments.-Interview, select, train, supervise, counsel and discipline room service staff for the efficient operation of the outlet.-Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.-Maximize room service department profitability.-Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking. -Coach employees to ensure 100% compliance. -Visually monitor and take corrective action to ensure food quality and service standards are met.-Provide guidance for improvement and implement necessary adjustments for consistency.-Work closely with Chef and kitchen staff on all upcoming events, and provided with immediate guest comments and feedback to ensure guest satisfaction. Show less