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Mark Nardin

Customer services

1000 followers

Greater London, England, United Kingdom

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Timeline
About me
Director of Customer Service
Education
- Fernhill
  -
- University of Worcester
  -
  Bachelor's degree Geographical Sciences
Experience
- SCEUK
  Jan 2000 - Jan 2002
  Customer services
  Relationship manager to the outsourced contact centres.
- Office of Fair Trading
  Jan 2002 - Jan 2004
  Enquiries Manager
- Barclays Bank
  Jan 2004 - Jan 2005
  Interim Head of Customer Service - Mortgages
- Loot
  Jan 2006 - Jan 2008
  Head of Customer Services
- Ford Retail Group
  Aug 2008 - Apr 2012
  Head of Aftersales Contact Centre
  Centralisation of the Aftersales care for Ford Retail. Management and leadership of 50 fte in a multi channel environment.
- Burberry
  May 2012 - May 2013
  Head of Customer Service Europe
- Addison Lee
  May 2013 - May 2016
  - Head of Operations, Contact Centre
    Dec 2014 - May 2016
  - Contact Centre Operations Manager
    May 2013 - Dec 2014
- Domestic & General
  Jul 2016 - Sept 2018
  - Head of Site
    Aug 2017 - Sept 2018
  - General Manager - Customer Support & Resolutions
    Jul 2016 - Aug 2017
- Pension Protection Fund
  Apr 2019 - Jan 2021
  Efficiency and Service Improvement Programme Manager
- Checkatrade.com
  Jun 2021 - Jul 2022
  Head of Membership Operations
- Augustinus Bader
  Jul 2022 - now
  - Director of Customer Service
    Apr 2023 - now
  - Consulting at Augustinus Bader
    Jul 2022 - Apr 2023
Licenses & Certifications
- PRINCE2 Practitioner

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