Gray Anderson

Experience

• 

  Clas Ohlson, UK

  Mar 2009 - Mar 2010

  Campaign Co Worker

  Helping to establish a new retailer to the UK market. Multi faceted role ranging from merchandising standards to stock ordering. Planning and actioning major sales related changes. Management of deal of the weeks and last buy areas. In house product training and support. To Facilitate the Campaign/catalogue changes and maximise sales opportunities using campaign list/sales steering/edlp/herring back promise.

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  Clas Ohlson

  Jan 2010 - Feb 2012

  Management of campaign personnel and customer sales advisors. Campaign is the establishment and setup of key products, pos and merchandising. The emphasise is on sales optimisation and logistical work, whilst adhering to the companies merchandising guidelines. Logistical management of stock ordering and replenishment using company systems. I also maintain an active role on the shop floor to ensure our high customer service levels are adhered to.• Sales Optimisation• Management of KPI’s• Running daily shift rotations• Logistical Optimisation• Sales Planning and implementation for campaign/catalogue periods. Including stock ordering/allocations.• Helping to facilitate and maintain stockroom standards and flow of replenishment.• Staff development, Personal Development Program’s and product knowledge. Show less

  • Sales Supervisor

    Mar 2010 - Feb 2012

  • Projekt Team Member

    Jan 2010 - Mar 2010
• 

  British Gas

  Feb 2017 - Aug 2017

  I have worked as a Learning Mentor for 4 years within the support call centre. Prior to this I was a front line advisor and an innovation team member (business improvement). My professional growth within the company has allowed me the opportunity to lead a mixed team of mentors and advisors during the recent Cardiff Up skill where I took on the role of Lead mentor on the offsite up skill. This role involved 1-2-1 coaching with a new start and insuring that the new start feels welcome & at ease. Support new start through their first calls with the business (4-12 weeks), and giving them positive & honest feedback on their performance using glide path performance. Develop their skills in 3 key areas: customer service skills (how to communicate with customers), system support (internal computer systems) and building confidence in use of systems. Throughout this period I’ll demonstrate the right values & behaviours and handle any unexpected situations in professional & calm manner. The Innovation Team was a Business improvement team that helped streamline business processes and trial new business ideas and concepts. Whilst participating in these trials I’d liaise with key stakeholders, offering key feedback and presenting colated data to confirm the efficiency/effect of the latest trial.• Active Promotions• Management of KPI’s• Complaints Handling• Business Trials• Performance Management• Liaising with Key Stake Holders• Monitoring of Team NPS• Leading in Team Talks Show less

  • New Start Mentor

    Mar 2012 - Aug 2017

  • Lead Mentor Cardiff Upskill

    Feb 2017 - May 2017
• 

  BPP

  Sept 2017 - now

  The purpose of my role is to support the Service Delivery Manager and students through excellent service and delivery by measuring and meeting defined SLA objectives, being responsive to student and training manager requests and requirements, and processing bookings for all students across all BPP systems. Additional technical and course support is provided for distance learning via our internal Virtual Learning environment. The overall objective of these activities is retention of our clients and revenue growth through excellent service and apprenticeship opportunities. Key Responsibilities and Accountabilities  Responding to student and client enquiries, processing orders, processing transfers, organising mock examinations, invoicing, reporting to clients, students and internal stakeholders, tracking monthly revenue and reporting same to internal stakeholders Provide navigational and technical assistance for learners using our distant learning platform. Correctly identifying problem areas and liaising with key stakeholders from start to resolution. Pro actively support clients/students eg. Assistance when re-sitting exams, congratulate successful exam passes particularly when multiple attempts, tutor 1:1, obtaining performance reports from examining body, assisting with log-on queries in respect of online support systems Pro actively provide client feedback/notify Programme Managers and Account Managers of all positive feedback and issues/areas of client concern Work closely and actively with Service Delivery Manager, to ensure SLAs are met and provide the provision of consistent excellent service. Maintain strong client relationships through regular close account management which will include telephone and email communication• Meet own, team and department Service Levels and Key Performance Indicators• Assist in MI reports – Intermediate to Advanced Excel levels desirable Show less

  • Resourcing Manager

    Feb 2024 - now

  • Relationship Manager

    Mar 2023 - now

  • Product Set Up Team Leader (Professional Education)

    Nov 2019 - Mar 2023

  • Client Service Executive -Financial Services & Professional Apprenticeships

    Sept 2017 - Nov 2019