Michelle Kearney

Experience

• 

  Prolux Electrical Contractors

  Jan 2012 - Sept 2013

  Operations/Receptionist

  • Provided clerical support to all team members to improve office efficiency and enhance productivity.• Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.• Scheduled appointments based on availability and established load parameters.• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.• Took accurate messages for staff and management to facilitate open and speedy communication.• Answered and directed incoming calls using multi-line telephone system• Invoicing completed works• Scheduling jobs for electrical works• Attending to mail & couriers• Processing payment transactions• Providing quotations to prospective clients including tenders off building plans.• Presenting specification schedules for tenders• Estimating costs for projects• Providing technical and product information to customers. Show less

• 

  Marbletrend

  Mar 2014 - Jan 2015

  Customer Service Officer

  • Contributed to business growth by confirming customer satisfaction with service and quality.• Set up and updated customer accounts to facilitate smooth purchases.• Educated customers on special pricing opportunities and company offerings.• Evaluated customer account information to assess current issues and determine potential solutions.• Processed payments and updated balances and customer totals.• Communicated information to customers about product quality, value and style.• Prepared, completed and processed customer account forms and database changes.• Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Show less

• 

  Bourne Bathroom & Kitchen Centre

  Jan 2015 - Mar 2018

  Retail professional skilled in creating enticing store displays to enhance customer interest and increase sales. Proficient in managing overall store appearance, including merchandising, signage, and cleanliness. Demonstrated excellence in customer service, addressing inquiries, resolving complaints, and providing personalised product recommendations. Proven track record of overseeing all store operations, managing inventory, and organising deliveries. Successful in achieving monthly sales up to $140,000 through effective upselling and cross-selling techniques. Show less

  • Store Manager

    Aug 2015 - Mar 2018

  • Sales Consultant

    Jan 2015 - Aug 2015
• 

  Beaumont Tiles

  Mar 2018 - now

  A proven track record in developing, implementing, and monitoring successful strategies to efficiently clear identified clearance, non-approved, slow-moving, and unwanted stock. Adept at assisting in the development of systems and procedures for eliminating clearance stock and for identifying underperforming stock items and evaluating the success of different marketing channels. Experienced in developing pricing strategies for various market paths, ensuring seamless flow of clearance products through our distribution centres, retail stores, and online channels.Product Communications SpecialistCreative and detail-oriented with a passion for developing compelling product communications across diverse platforms.Collaborating with internal buying teams to gain insights into products, their features, benefits, and market appeal. Proficient in crafting engaging product content for blogs, media, and advertising activities. Experienced in supporting social media and general media content, ensuring accuracy, technical correctness, and product availability. Accomplished in recording product videos for internal and external communications, as well as preparing and distributing product communication publications tailored to internal requirements. Dedicated to driving excitement around new product releases and enhancing brand presence through effective communication strategies. As required, appearing on Beaumont sponsored TV shows, and supporting our Integrations Manager in the supply of all product needed, on time every time.Skilled in onboarding new staff, teaching system operations, and daily store procedures. Additionally, proficient in providing managerial training to newly appointed managers, showcasing expertise in team development and organisational processes. Show less A proven track record in developing, implementing, and monitoring successful strategies to efficiently clear identified clearance, non-approved, slow-moving, and unwanted stock. Adept at assisting in the development of systems and procedures for eliminating clearance stock and for identifying underperforming stock items and evaluating the success of different marketing channels. Experienced in developing pricing strategies for various market paths, ensuring seamless flow of clearance products through our distribution centres, retail stores, and online channels. Show less Accomplished professional Studio Manager selling of tiles and bathroomware products. Expert in generating sales and providing design consultations to diverse clientele, including architects, designers, and the general public. Proficient in account management, estimation, and design services for both volume builders and custom homes and residential customers. Skilled in day-to-day store management, financial budgeting, and performance assessment reporting. Experienced in event hosting, recruitment, training, and issue resolution. Demonstrated success in boosting sales through attractive store displays. Exceptional at overseeing store operations, managing inventory, and achieving substantial monthly sales ranging from $160,000 to $210,000. Show less

  • National Clearance Manager & Product Communications Specialist

    Mar 2023 - now

  • National Clearance Manager

    Sept 2021 - now

  • Showroom Manager

    Mar 2018 - Sept 2021