MohammedRizwan Shaikh

Experience

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  Pizza Hut

  Dec 2004 - May 2006

  Crew Member

  Work in All the department Like FOH,MOH and BOH. Serving customer,Cashiering,Delivery,Making Pasta.Overall have work in each and every area of store.

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  Airtel

  Jun 2006 - Dec 2006

  Customer Care Executive

  Solving the query of the customer,Suggesting the customer the VAS as per the requirement,Offering new connection,Promoting VAS,Maintaining the MIS of the attended customer and upload the same in the system,Also cashiering and maintaining the balance sheet of collected cash/Deposited.

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  ITC Limited

  Dec 2006 - Apr 2009

  Senior Customer Facilitator

  Customer Service,Stock Take,Inward,Outward,New Store Opening,Promoting in store promotion run by the company,WMP,SQMS,Loyalty Programme.

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  H&M

  Apr 2009 - Dec 2009

  Sales Associate

  Greeting Customer,Cashiering,Handling Fitting Room,Replenishment,Visual Merchandising,Customer Service.

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  Homecentre

  Jan 2010 - Apr 2010

  Floor Manager

  As a floor manager i look after entire floor operation.Staffing,Customer Service,Offer and Promotion.

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  Aditya Birla Fashion and Retail Ltd - Pantaloons

  May 2010 - Apr 2012

  Assistant Department Manager

  Job Responsibilities include:• Financial• Achievement of business Plan (ABP) Topline Achievement –Department Wise.• Number of cluster achieving target as per ABP.• Controlling shrinkage.• To increase the store level conversion.• To increase the Average bill value• Growth on ticket size.• Other sources of Revenue include Green Card.• Achievement of minimum 6 green card per 1 lac sale.• Customer• Customer satisfaction.• Display of merchandise.• Proper signage.• Availability of resources to deliver customer experience.• Revenue from green card Holders/Repeat customers department wise.• Internal Process.• SOP Implementation• Process compliance (Audit score)• Meeting and Review • Promotion• Team awareness and communication of promotions – section wise.• Model store implementation.• Learning & Growth.• Re-certification of team on product knowledge.Achievements:• Consistent in achieving more than 100% of the sales targets given by the management.• Rewarded with the Best Assistant Department Manager in the zonal contest for the Highest ABP achievement. (Period of April-June’2010).• Rewarded with the Best Assistant Department Manager in the zonal contest for the Attrition & Excellence. (Period of April-June’2010).• Rewarded with the Appreciation letter for the sarvasresth contest in the August 2010 EOSS.• Certified in the store guru facilitation Skills – Level 1 in December 2010.• Rewarded with the Best Store in the zonal contest for the MPM Standards. (Autumn Winter 2010). عرض أقل

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  Landmark Group

  May 2012 - Nov 2017

  Store Manager

  Managed Store with a team of 42 people.

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  BMA INTERNATIONAL FZE

  Dec 2017 - Oct 2022

  Area Manager

   A dynamic professional with more than 17 years of work experience in service industry ranging from Apparel / Telecom/ Food Retailing with the exposure to National and International Retailing. Currently Associated with Jazirat S’maa Fashion Co. Ltd – KSA Redtag (Saudi Arabia, Riyadh).  Worked with leading retail store chains like Landmark Group Iconic (Saudi Arabia)/Pantaloons, Wills Lifestyle/Provogue & H&M Dubai Mall. An effective communicator with excellent relationship building & interpersonal skills. Strong Analytical, Problem solving & Organizational abilities. Have rich experience in Handling Retail Projects and Operations. (New Store Opening and Store Renovation) An enthusiastic team Leader, who is always open to new and innovative ideas.Job Profile Brought in to lead and manage retail operations of 8 stores which have increase to 9 by adding 1 new store in past months, spread across 151484 square feet area enhancing top-line contribution to USD 23 Million. Responsible for all aspects of business including New Business Development, P&L, Opex Control, Audits & Process control, Shrinkages, Margins, Merchandising, Forecasting, Learning & Development, Recruitment & Succession, Data Analysis and Customer Relationship Management. Exhibited excellence in leading 9 stores successfully consisting manpower from various nationalities. Maintaining healthy relationships with managers and staffs equally, resulting not only in overall productivity of the team but also enabling internal growth of the team. Strategized annual operating plan with robust planning and forecasting mechanism and assigned performance indicators to achieve the targeted sales revenue in current FY 19-20. Implements, within all stores, any changes in administration procedure positively and effectively. Launch Wooqer, Medallia and ZingHR. Heading a team of 208 people which includes Managers / ASM / Supervisor/ Head Cashiers/VM/Inventory Receivers and Customer Sales Associate. عرض أقل

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  Apparel Group

  Nov 2022 - Aug 2023

  Area Operation Manager Levi's KSA

  Area Operation Manager Levi’s KSA

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  Landmark Arabia

  Sept 2023 - now

  Area Manager