Peter Gwisai

Experience

• 

  FBC Holdings Limited

  Jan 2010 - Feb 2011

  Digital Payments Trainee

  ◾Intense training on developing and designing solutions that support new business and the retention of current business in line with customer and business requirements.

• 

  FBC Holdings Limited

  Jan 2012 - now

  Overall responsible for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle often in conjunction with Service Teams. Contributing to the Group IT & MIS strategic plan by managing, designing, implementing, monitoring and maintenance of electronic delivery channels and the Enterprise Networking Infrastructure according to FBCH business expectations and industry best practise ◾Interpret specifications and build systems solutions to support business processes, aligned with relevant internal and external governance .◾Design, develop and maintain automation and integration solutions in accordance with specific business requirements and IT drivers◾Provide technical system support and liaise with system vendors to ensure timely resolution of escalated technical issues Manage the provision of a professional end user support service for the firm to ensure that day-to-day user queries and general IT related requests/ requirements are responded to.

  • IT Service Manager

    Sept 2017 - now

  • Digital Payments Manager

    Jul 2015 - Aug 2017

  • Digital Payments Analyst

    Feb 2013 - Jun 2015

  • Digital Payments Support Officer

    Jan 2012 - Feb 2013