Dave Neilson

Service Desk Analyst

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Morwell, Victoria, Australia

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Timeline
About me
IT Support Analyst at Parks Victoria
Education
- Box Hill TAFE
  1995 - 1996
  VCE Secondary Education
  VCE - Victorian Certificate of Education
- Blackburn High School
  1993 - 1994
  VCE HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
  VCE - Victorian Certificate of Education
- PeopleCert
  2023 - 2023
  ITIL V4
  ITIL V4 Foundations
- Federation University Australia
  2014 - 2015
  Cert IV of Training & Assessment (TAE40110) Training and Education
  TAE40110 - Covers the Design, Delivery and Assessment of workplace training with the Vocational Frameworks (VET), and have also done the modules in the revised TAE40116 cover LLN and Assessment tools
- Swinburne University of Technology
  2016 - 2020
  Bachelor’s Degree Technology (Information Systems)
  Started 2016 - Open Uni
Experience
- Veolia Environmental Services - Australia
  May 2004 - Feb 2010
  Service Desk Analyst
  Level 1 & 2, (occasisionally 3) Service Desk role, Answering Phone/Email/In Personal Helpdesk Requests, on call outside of business hours
- National Australia Bank
  Feb 2010 - Apr 2011
  Collections Associate
  Early Stage Collections for Mortgages, (0 - 45 Days Delinquent / Over Due), Million Dollar+ Mortgages, Portfolio Accounts
- Finance Sector Union of Australia
  Apr 2011 - May 2012
  System Support Officer
  IT Support for all users with in Union, Maintenance and Upgrades of Server Hardware
- Gippsland Health Alliance
  Apr 2012 - Jul 2017
  Computer Support Officer
  Triage Support calls and provide help desk support for users in the Gippsland Health Alliance, Support FMIS, Cisco Call Manager, VMware Service Manager.
- Latrobe Community Health Service
  Jul 2017 - May 2020
  ICT Support Officer
  Dealing with ICT support calls for LCHS and NDIS staff members, Onsite & After-hours Support, Site Installations.Papercut Management - Device Installation and managementCisco Jabber Video Conferencing (using NPC's and webcam for Video Confernecing utilising jabber software.
- Department of Jobs, Precincts and Regions
  May 2020 - Jan 2021
  Salesforce Administrator
  Salesforce Administrator for Earth Resources RRAM System (Resource Rights Allocation Management) as well as constructing Sharepoint workflows to automate some backend system access for ERR Staff
- Parks Victoria
  Feb 2021 - now
  IT Support for Parks Victoria
  - Senior IT Infrastructure Engineer
    Mar 2024 - now
  - IT Support Analyst
    Feb 2021 - now
Licenses & Certifications
- ITIL
- (ISC)² Candidate
  (ISC)²
  Apr 2023
  View certificate
Volunteer Experience
- Volunteer
  Issued by Victoria State Emergency Service on Sept 2011
  Associated with Dave Neilson