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Vikram Basantani

Vikram Basantani

System Engineer

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location of Vikram BasantaniPune, Maharashtra, India

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  • Timeline

  • About me

    Senior Service Delivery Analyst at FIS

  • Education

    • TKIET

      2001 - 2005
      Bachelor of Engineering - BE Information Technology

  • Experience

    • IBM

      Nov 2006 - Feb 2011
      System Engineer

      Production Support and Maintenance of ApplicationTook up enhancement activities like developing scripts to automate the process.Interacting and co-ordinating with different teams like Development team, Business teams,open tickets and follow-up for status and resolution of issues.to solve the issues. Support DB2 Migration activities of various Production and Pre-production Servers.Check/Monitor Batch processing and its log files for issues such as deadlock, database freeze and notify users for items needing support attention.Managed to support an important project/application alone from India for 3+ years.Documenting processes and the best practices. Maintaining the Operations Guide and Daily status report. Show less

    • SunGard - now part of FIS

      Mar 2011 - now

      • Senior Service Delivery Analyst

        Sept 2020 - now

      • Senior Specialist - Application Support

        Apr 2018 - Aug 2020

      • Specialist - Application Support

        Sept 2013 - Mar 2018

      • Senior System Engineer

        Mar 2011 - Aug 2013

  • Licenses & Certifications

    • AIX Basic Operations V5

      IBM
      Nov 2008

    • ITIL® Intermediate Certificate in IT Service Operation

      AXELOS Global Best Practice
      Jul 2019

    • Oracle 9i SQL

      Oracle
      Jun 2009

    • IT Information Library Foundations Certification (ITIL)

      AXELOS Global Best Practice
      Nov 2015