Jasna Janus

Experience

• 

  JobFair ─ Kreiraj svoju budućnost!

  Jun 2010 - Nov 2010

  Main organizer

  Activities:Preparing offers;Organizing and leading the meetings;Negotiating with companies;Giving presentations;Communicating with media;Motivating and gathering volunteers.Results: 40 companies participated, 120 volunteers were the logistic team, 3 ministries supported, project remained in the scope of budget.

• 

  Ericsson

  Dec 2011 - Feb 2019

  Activities:Overseeing delivery of agreed software and hardware services to telecom operators;Monitoring financial results;Forecasting future costs of support;Leading escalations in situations with critical impacts on customer networks; Communicating with customers, evaluation of their feedback, permanent aim to achieve high level of their satisfaction;Coordinating with local/global engineering teams;Participating in presale processes providing inputs for support offers;Preparing documentation to follow internal business scenarios and procedures;Working with SAP CRM applications. Show less Activities:System implementation; Performing tests to ensure the implementation of solution and its integration with the rest of network;Migrating data from the previous platform;Preparing tests' documentation;Troubleshooting platform issues;Supporting customer in daily activities.Platform/technologies/tools:OS Red Hat Linux, Service orientied architecture (SOA), ParlayX Web Services APIApplication servers (Jboss, BEA Weblogic, Apache)Databases (Oracle, MySQL) SoapUI, WiresharkProject: Telekom Serbia Service Delivery Platform Phase 3 Show less

  • Service Delivery Manager

    Sept 2016 - Feb 2019

  • Services Engineer

    Nov 2013 - Aug 2016

  • Radio Engineer

    May 2012 - Oct 2013

  • Customer Support Trainee

    Dec 2011 - Apr 2012
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  Microsoft

  Feb 2019 - now

  Program Manager II

  Activities:Meet regulary with engineering teams to plan, prioritize and follow up on delivery of product milestonesLead communication and coordinate projects tasks and scope with internal partnersDrive the quality of the product features through hands-on testing, measurements and evaluationsReport project status to stakeholdersOrganize and drive data collections for ground truth data for machine learning projects